Why Cant I publish? I already deleted unused files.

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I have gone through and deleted more content than I previously had on the website and it still will not allow me to publish. Whats going on???
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Judith3173

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Posted 1 year ago

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bud1456

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Me too! Maybe a system glitch. Been modifying my website all weekend and still have screwed up pictures and unpublished pages. I eliminated over two thirds of saved files too!
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Elyzabeth , Official Rep

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Hello,

The only page I can see that isn't working is the About Us page. This is because the page is not linked properly in the navigation menu. If you log into the builder, click on your navigation menu and click on the Links tab, you will see your page names. Click on the About Us page name and click Link from the options below.  Browse files for the page that says About Us and select that one. Publish and that page should be working on your live site.

In regard to your pictures, are you adding new images or clicking the "Replace" option on existing pictures. If you are choosing Replace, please try deleting the image and adding a new one. That should resolve that issue.
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Elyzabeth , Official Rep

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Judith3173,

The plan you are on only allows for 25 MB of storage and you are still exceeding this. You would either need to continue deleting content or I can add storage for $2/month.
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Pam6598

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We are deleting storage on our website and still can't download new pictures.  How much do I actually have to delete?
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Elyzabeth , Official Rep

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This is the error showing on your account:



So you would need to delete about 9MB of content. Or, if you want, I can add additional storage for $2/month.
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Judith3173

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I won't be buying more storage. I am very disappointed with this service and will be discontinuing after over ten years as a customer as of the summer. Thanks for your help, but this system is so obsolete...and not at all compatible with Mac users.
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Elyzabeth , Official Rep

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I'm sorry that you are disappointed. 25MB has always been the storage limit for this plan. The current content in your File Manager equals almost 45MB. You're simply exceeding the limits of the plan you chose.

If you feel that this builder is no longer what you need, we do have a newer builder that we launched about 2.5 years ago that is much more updated and modern. You could definitely rebuild your site in this builder and would have no compatibility issues with Mac. If you wanted to look into this new builder, I could add that on your account at no additional cost.

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