This conversation has been merged. Please reference the main conversation: Continued data migration 12/12/2014
Some very large accounts with 40+ websites, or sites with several hundred pages, may not be able to launch Plus.
We are very sorry for this inconvenience and assure you we are doing everything possible to resolve this.
My site builder icon will not work correctly,downloaded site builder three time and its reads offline and before reading offline reads incorrect password,i rest the password and still site builder icon on the screen still reads incorrect password and the program is offline?
When I close SiteBuilder and relaunch to try and fix connectivity issue, I get error message stating login/password incorrect even though they were correct and worked two hours ago. After several attempts to login with the correct information I was finally able to make additional changes but now I have updates that are saved to the local copy only so I can't just switch to SiteBuilder Plus because those changes will not be present in the online copy. My website now has a "partial" update live.
I understand there is a migration process underway but this should not affect my access off & on for such a long period of time. Affected website is www.FriscoElectrician-NisatElectric.com.
Update: Now I can't even access the site via SiteBuilder Plus. Really upset about this; customers should have received email notification that there would be downtime/interruptions this weekend. Contrary to popular belief, not everyone spends time on social media and the Homestead community forum on a regular basis so this is not an acceptable way to communicate such important information.
My internet is connected but the homestead program is offline and i am trying to publish a page. Went to Proxy and added https://www.homestead.com as trusted and even turned off internet security program for 10 minutes and retried with no good result. Need help in getting online so i can publish my pages. Thank you!
Try to program 70,000 ISP addresses and see how long it takes. This is the migration task at hand for Homestead Programmers. There is no work-around just wait for them to complete the migration.
Sitebuilder won't even let me sign in, I realize they said they were moving accounts over to a more secure network but this is beyond frustrating when for days on end I can't even get into and manage my sites thru sitebuilder.
I tried that dumb sitebuilder plus thank God they were able to switch me back what a pain in the butt that was, but it's mid December, I have sites I need to edit NOW, YESTERDAY, LAST WEEK!
I can't even understand why you guys have chosen the month of December weeks before Christmas where most websites are their busiest to do 2-3 weeks worth of moving information that disrupts being able to even sign into sitebuilder? For me it just says wrong user name or password try again, yet I try over and over knowing my user name and password are correct, I can sign into homestead.com but using that plus thing is annoying I hate it and there are many issues I have while trying to even do simple edits that I have no problem with using sitebuilder.
I am just so frustrated I don't even know what else to say or do but you guys need to FIX this stuff so we can edit our websites in sitebuilder!
It's now been 2 weeks and 5 days since I was able to access my desktop sitebuilder and I've now lost over $1200. They said this process was going to take 2-3 weeks.
After what I've seen, I'm sure they'll probably tell us on the 12th that it's still migrating (not working) coming back slowly and we're very sorry for the inconvenience?
I'm so disappointed in this company right now and the lack of communication, mere words can hardly express my feelings.
I've never been treated like this by any company I've ever done business with. After 15 years and thousands of hours and web pages later, here I sit with no access of any kind to my work and losing money every day. Some of my clients have been understanding, and some are highly upset with me. Thank you Endurance. I can't even log in, and haven't been able to log in for the last 19 days. Thanks for being "very sorry for the inconvenience". That really helps a lot.
If this is an example of how Endurance does business, I'm afraid I'll be migrating elsewhere. I can't login to Plus - I don't want to log in to Plus - and I will never use Sitebuilder Plus.
I sure do miss the good ole Homestead I use to know. I had no idea that the diminishing level of service, and lack of communication would ever reach this point. Very, very disappointed.
When I launch Site-builder it checks for a connection and says there is
no conenction and works in off-line mode. When I try to publish changes
it won't because it still thinks there is no connection. But my connection to the internet is fine.
However, if I
use my phone as a wi-fi hotspot, it connects fine.
I did have trouble with an email program too, and my
ISP said to turn off use of SSL Certificates. This worked, and my email
program works normally again. I tried to find a similar setting in
Site-Builder but couldn't.
Is there a setting for use of SSL certificates? Would this be the problem? Any help would be most appreciated! Thank you.
I have not been able to do ANYTHING with my websites for weeks! Homestead is putting my business at risk and also my customers' businesses at a great disadvantage. We are looking at a big lawsuit here.. This is absolutely unacceptable!
As an Affiliate salesman for Homestead Technologies it's going to be really hard to sell their products now. To many bad reviews, and it will take years for the dust to settle.
They never updated their banners on Commission Junction they still have the Intuit name on them, I did'nt even know they changed hands again. There doesn't seem to be anyone even running the affiliate program. Most big companies send out an Affiliate Newsletter and all kinds of sales items.
As part of the Homestead Family which generates $76 million annually for EIG I'm really disappointed with the service. I'll be looking for a better hosting service provider in 2015.
Google Adsense lets you have 50k sites by default. I can't imagine having that many sites and then trying to move them because of bad service. I think that's what a lot of these big hosting companies count on, once a person gets set up on their service it's really hard for them to move and where would they move to?
I think the main problem here is we were all blindsided by EIG for the holidays and the busiest time of year for online sales. We also lost all of our stats for this holiday season. Even with a Failover the Techs talk about "don't put all your eggs in one basket."
- have a backup plan
- use more than one server
- monitor your sites
PS. Most of my big affiliate accounts will not let me work on my sites during peak hrs which is 6am to 9pm eastern time. After 9:00pm Eastern all the big servers start cooling off.
But this whole mess that is happening on here sounds awful!! Thankfully I haven't had these issues. As far as I know my web-sites have been accessible, and Site Builder connects - if i use my phone. I am hoping that all these hassles don't come my way!!
I don't know if it makes a difference, but I am in Australia.
After downloading Sitebuilder and entering my Username and Password, I get "login error - double check your username and password...contact Customer Support".
Cannot use Sitebuilder to update my websites.
I can log into Homestead fine, just not SiteBuilder.
For my own case, I have found that if you constantly close or click ok as each of the error boxes pops up, eventually I get the opportunity to open the desktop sitebuilder. Once it opens it immediately shows OFFLINE. However, I can do my edits and save, then I leave the last page open and go about my business, usually something online. At some point, and this may take five minutes or (more usually) about an hour or more, another error box will pop up which brings me back to the homestead sitebuilder page. I then click ok or close and find it has gone ONLINE. As fast as possible I proceed to publish each page I have changed. Usually it's 3 or 4 pages, and almost every time I get them all published before it reverts to OFFLINE once again. If it reverts before I'm done, I do the same thing again - leave the page open and go online elsewhere until I once again go online (which is always evidenced by another error box). I don't know if this will work for anyone else, and it's a royal pain in the butt, but at least I've been able to update.
I would REALLY like an official update from Homestead brass, however. This really is ridiculous.
I am a creature of habit and after being with homestead since the beginning I am reluctant to change. However, I think maybe I can see the writing on the wall here, as they don't seem to really care about us or how this affects us. I guess it's typical in our times, but still sad.
As Edith Sitwell said, "I am patient with stupidity but not with those who are proud of it."
However, now that I'm discovering new ways to do things and exploring new, up to date tools I'm really having fun. Just takes a little patience and a willingness to learn new things.
Can you believe it's 3:45PM (cst) and we haven't even had an update on the status of this 22 day outage? Their actions truly speak for themselves and they'll be closed for the next 2 days as well. That's a really awesome way to do business ENDURANCE. Happy Holiday's to you also.
I just don't have the ENDURANCE to continue hanging on to ZERO CUSTOMER CARE & SERVICE.
Lord have mercy!
My big issue now is--after all of this--there is a posting on homestead system status--that it is going to be down for another week--this was posted 2 hours ago--homestead didn't know until 2 hours ago that this outage would be extended?? Drew didn't come on to tell us at this post to those who have been sitting through this quietly for 3 weeks that it is being extended?? I don't get it. It does not make sense that a company of this size seems to really just hide behind a forum. I have a small company--but if I was out three weeks on something--I would work day and night to fix it for my customers. To the people involved in the soap opera on this blog---I don't get why so much time is spent fighting--most of us are reading through this blog to simply get answers. To Webmaster--who for some reason keeps changing his name as if this thread weren't confusing enough and Maureen-who for some reason has the answer to all of this that doesn't seem to work for anyone else--we get it--you don't like each other and you will keep fighting--though in all honestly when Lt. Fragg or webmaster or baseball clicks or whatever he calls himself these days- started calling " Maureen3005" "MIgraine3005" I was honestly in stitches--thank goodness for a little lightness in this thread.
One more thing to the experts on this blog that are not representative of homestead--I don't know for everyone else--but I believe a majority of companies using homestead-use it because they are not necessarily tech savvy and / or don't want to pay someone to do a site because it wouldn't be worth it. This talk about servers, try this, cc cleaner, reinstall, what speed are you using, etc---we don't know--our companies are not for building sites--they are for something else.
The real issue that I think we need to stay together on--is that homestead has not treated it's customers with respect--at the very least--Drew should have mentioned on this thread that it will be another week for conversion--there should be representatives answering the phone and those reps should know what is going on. We are customers---even mcdonalds gives you a free fry if they mess up your order--and they say sorry--
So, homestead--it is not that you had to change servers, or convert, or rebuild, etc---I can honestly say I don't know what any of this is, or how long it takes, or even begin to guess how to do what you do--that is why I am a customer of yours. But I do know that I should be communicated with appropriately--and where so many customers are actually losing money--there should be some sort of redemption or reimbursement offered these loyal customers--you should care. I'm not even in any type of sales that the holiday would affect my business--but I am in shock that homestead did not think about the time of year to do all of this--I truly feel bad and get that all the people that have sites affected by the season would be upset and venting here.
And if Drew says that "he won't talk publicly about account information--and you should call directly" --I will lose it--hey Drew--we have called directly==no body answers the phone.
Happy holidays everyone--I really hope you were all able to find some sort of work around for all of this--but I am sure when it is over--we will all breathe a sigh of relief together-then after the season look for another company.
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