This conversation has been merged. Please reference the main conversation: Continued data migration 12/12/2014
Some very large accounts with 40+ websites, or sites with several hundred pages, may not be able to launch Plus.
We are very sorry for this inconvenience and assure you we are doing everything possible to resolve this.
Don't get me wrong, I'm not trying to gloss this over. I'm as upset as anyone, but it is what it is and probably the best thing any of us can do is to sit tight and trust that Drew will keep us posted when there's any new developments. Besides, we need to store up our energy for the marathon editing that we'll be doing when we're back up.
I have since found more articles that do not collaborate this article. It's true Intuit did not put any money into Sitebuilder desktop and sold Homestead for a loss, BUT, in other articles Endurance clearly makes claims of making their other hosting companies use " Homestead Sitebuilder desktop." So if the new articles I found are the true nature of the glitch. Endurance is in the process of force feeding our sitebuilder desktop into their other hosting companies such as Bluehost and Hostgator about 2.9 million accounts with 10 million domains. There was one article that claimed Endurance wants an "online" site builder and did not want to put money into Sitebuilder desktop. Bluehost is wordpress and Joomla, Hostgator is notorious for complaints.
This is not Homestead asking for money for a workaround, nor have we endorsed this, as we have yet to test any viable workaround. If we get a viable workaround, we will share it.
I have not been deleting posts on this topic as of yet, but this is a
Homestead support community. We will provide information and assistance
with Homestead products and services. From here on, posts that are not relevant to this topic or violate the community guidelines will be deleted. I am sorry, but keeping the topic cleaner makes it easier for all of you to ask questions and get updates. I hope to have an update soon.
Thank you for your understanding.
UPDATE: Unfortunately, at this time the engineers still estimate the original maintenance window. However, I believe it was susan2829 that reported that an account that was not working is now working again. This is expected over the course of the window. We don't expect most people will be affected for the length of the window. We are not able to specify accounts to move in any order.
Our teams are continuing to look for ways to improve it.
I am FULLY connected to at-home wifi (therefore was able to login to my homestead account here) - BUT I cannot login through the SiteBuilder software and connect in order to update my website. I need to do this NOW. What is going on???
I am trying to publish a page that I have updated, but it keeps saying I am not connected to the internet, even though I am. It said it was also having problems with my username and password when logging in. It is saying that it may be possible that I have software that is preventing sitebuilder from connecting to the internet..but I haven't changed anything on my computer? Can you please advise urgently as I use my site for my business.
Hello Everyone, I have been using Homestead since almost the beginning. I have numerous accounts, associated with numerous sites and domains. Since this migration began, I have not been able to launch Sitebuilder (LPX/Desktop). The desktop version I find to be IDEAL for custom designing and creating new sites... I can be precise and specific. The Plus version is adequate for making minor updates, but is a totally dumbed-down version, with little capacity for custom building a website from scratch (which is what I do for ALL my clients). Sitebuilder LPX/Desktop is to Sitebuilder Plus as Professional is to Amatuer. Since the start of this Migration, I have not be able to launch LPX/Desktop... and so far it looks as though this will not change until the entire migration is completed in 2 - 3 weeks. I do not have one of the biggest accounts on Homestead, so I do not understand why LPX/Desktop has been inaccessible to me for over a week now, especially when it has been strongly implied that only some accounts would be effected for a limited time during the entire migration, not the entire time of the migration. PLEASE PROVIDE SPECIFIC HELP!! The generalizations are not helpful, as they seem to be unsubstantiated. i.e. "Keep trying, should be available to you soon"... or "While you are waiting, use Plus"... or "Only big accounts are affected"... In the absence of substance, we are left with speculation: no one is working on a "fix" - they are simply completing the migration as planned, therefore any affected users must wait the expected 2 - 3 weeks. As a loyal Homestead user, I would have expected an official announcement from Homestead regarding this serious issue, not just polite advice from a "forum moderator" (sorry Drew). Who in authority is going to step up to the plate?!!
I will pass this whole topic on to the management team. In all the consolidating I have done, many posts may not be visible to you, but here is a bit of a summary, based on what I have read here today.
First, we are truly sorry for this inconvenience. We understand that this is very important to you.
Second, as I have stated before, stopping the migration will be worse, as the fault is in the old data center. It will not solve the problem, just take longer to move everyone to the new data center and get things back on track.
Third, when moving data, it doesn't just all of a sudden move everyone at once in the last second of maintenance. As accounts finish migrating, those accounts should resume. The more accounts that complete will help the remaining accounts to move faster. Simply put, there should be incremental improvement over the period of the maintenance. Unfortunately, we can't pick and choose the order.
Fourth, the engineers are continuing to look for ways to expedite this, and I and others continue to look for ways to make it work.
Anita3148, I can't guarantee anything, but when this is all over, if you like, maybe we can figure out why that is necessary and fix it.
i can login on line.......any suggestions? Ive uninstalled and re installed still the same.
I can no longer login in side builder. If it's captial sensitive, I cannot even change the password. All will appear with same login as before. Even after dowloading side builder anew and delete all history. The on line builder works fine.
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This conversation is no longer open for comments or replies.