This conversation has been merged. Please reference the main conversation: Continued data migration 12/12/2014
Some very large accounts with 40+ websites, or sites with several hundred pages, may not be able to launch Plus.
We are very sorry for this inconvenience and assure you we are doing everything possible to resolve this.
I also cannot log into SiteBuilder. I am getting box with: "You may have entered an incorrect User ID or password. Please try again. Remember, passwords are casese-nsitive." I changed password - still doesnt work. I was able to log in via general Homestead website to land here. Urgent updating needed. regards, Mareko
I am unable to log into Sitebuilder!
It says my Username/Password is incorrect!!!!
I have been able to Log In to my account, hence I am able to send you this.
I need to make urgent updates to two of my sites!!!!!
My desktop sitebuilder stopped working about 3:00 cst on Thursday 11/20/14. It froze up so I logged out and tried to log back in. Now I can't get past "Start Up" page. It says: Error logging in. Please check your user name and password. If you have any questions, please contact custom support. Please help, I have a ton of work to do and can't even login to continue my work. Thank you, Tim
I cannot log in using my desktop SiteBuilder LPX: "There has been an error loggin in." I found another similar issue here among the conversations, where it was recommended to use IE 10 to log in to the Homestead website and launch the SiteBuilder from there... however, this only gives me another error "Cannot connect to Server". PLEASE HELP!! I have a dozen different sites, several of which have critical, time sensitive updates!!
I am trying to sign on to site builder and getting an error page when it tries to load. What is going on. I see this under maintence convo on the announcement page but it also states it is under least ammount of traffic. You guys do know you have clients on the east coast right? this is our prime time not least ammount time. I have gotten several calls over this weekend stating that websites are down or go to webpage not found.
Thanks for the AWESOME help in staisfying my clients..!!!!
When I try to log on to my sitebuilder it is giving the same message as others have also reported here today. I really need access as I run all my businesses from this account - Can someone help!! There doesn't seem to be any answers given to this problem here today from other sufferers??
Ok so here's the scoop STILL. I have 2 accounts with you with over 100 domains bringing my monthly bill to 400 a month...do the math, $400 x 12= 4800.00 Dollars. I can not still access my domains, point domain, copy sites, launch site builder or COLLECT CHECKS..! This is the prime season where customers need work done, updates and so on. I just went on another clients homestead account and was able to access everything. So why can't i under either of my accounts. You guys state that you are doing a data center update. I just do not understand why my clients account which pays you $19.99 a month has every feature working and my accounts do not.! This has been over a week now since the 14th of November..!!!!! When can i expect you to get your stuff together so i can make changes, updates and point domains so i can collect checks and PAY YOUR BILL...! But i can gladly call homestead and they can point a domain right, YEAH after being on hold for an hour.! Thanks again for providing AWESOME service!!!
Hello Drew, is there another way to log in to SiteBuilder LPX? Using IE 10 to log in to Homestead and trying to launch the SiteBuilder from the Websites Manager is NOT working. AT THE VERY LEAST, HOMESTEAD SHOULD PROVIDE REFUNDS/REIMBURSEMENTS TO ALL THOSE USERS AFFECTED BY THIS 2 - 3 WEEK OUTAGE!! How can Homestead have a 2 - 3 week outage in the busy CHRISTMAS SEASON without having USABLE work-arounds?!!
I build and host websites via Homestead for other clients. I have not been able to access SiteBuilder in several days, which is preventing me from doing requested maintenance on not only my personal websites, but my clients' websites as well. I'm just learning about the "Planned Maintenance" after not being able to access my account via SiteBuilder. As a customer, and a web developer, this is a huge inconvenience. My clients don't understand that their sites are unavailable because of Homestead's planned maintenance when they have paid me for a service. I want to know if we will be credited for the time that we have been unable to access, make changes and/or updated our accounts due to your planned maintenance? I am not even able to access my domain names in order to validate those that are required to be validated. As a Homestead customer since 2006, I am extremely unhappy about this situation.
Wonder if this is Homesteads way of getting us ALL to change over to Site Builder Plus? I have over 40 web sites for clients that are with Desktop Site Builder. NO WAY am I changing to the Plus. It would change the look of all my sites and everything will be out of line and just screwed up!
I have changes to make right now and cannot get into my sites. Clients don't understand..,they just know they have paid big bucks to have a web site that works, gets updated, etc.
When I spoke with Homestead on Friday...the gal walked me through the steps with IE and changing the 10, bla bla bla. When that didn't work...she put me on hold and came back to say...there was nothing else they could do. She would let the higher ups know about this problem. So they didn't start working on the problem until someone alerted them.
So people, I would say we are screwed. It is the week end and the holiday is coming up. Are they working on it or not?
As a customer of Homestead for 7 years, I’m a developer using Sitebuilder desktop and have achieved extremely fast results using as opposed to Plus.
I’m also suffering some early financial losses with clients. I pray that there will not me much more! My biggest fear right now is a new client who is expecting new page development by early week is that he won’t get upset enough with me to dump me!!!
Sidenote of possible interest* Homestead reported, back on Oct. 15 that “email delivery and website slowness were a result of a DDoS attack against their platform”.
I wonder if this is why they are having overall problems. The entire system seems to be very unstable. It appears to me that the entire system is defending against this attack and maybe resulting in them moving the server to AZ, so I’ve heard.
Nonetheless, I’m hopeful and quite aware that Homestead has much riding on their ability to complete their apparent, overhaul. I’m rooting for the techs involved in fixing this!
Let’s be optimistic and send out good vibes to the Homestead teams! No doubt they are frantically trying to solve all. I would expect them to be working on this over the weekend while the phone techs are off.
I'm not as mad at Intuit as I em myself last time i swore I would migrate some of my sites to another service like Bluehost. I didn't get around to it and now I'm blown out of the water for cyber Monday once again.
all I want for xmas is my sitebuilder back...
Wishing you a Happy Thanksgiving and I sure hope that you get SiteBuilder back WAY before Christmas! :)
Why can't I access Sitebuilder desktop?
Sitebuilder desktop YOUR fired
Host Gator sucks, their customer service is absolutley horrible, and at this point after 12 years with Homestead or whomever...I am beginning to think Homestead, Intuit and Endurance all suck as well. To do this to loyal customers after all these years is unacceptable.
With 40+ web sites...do they realize how much work it will be to get caught up and change the things that will be out of line, etc. if I have to start using Site Builder Plus. I am beyond pissed at this point.
I have sites that need updating and this has been going on since Thursday. Again unacceptable! Sad, because they know there is NOTHING we can do, but wait on them to figure out what they screwed up!
So what is everyone going to do? Wait 2 or 3 weeks to get into their web sites or changing over to the Site Builder Plus so you can work? Please advise.
I have web sites ready to design...but do I even want to tackle that with this company with all this crap going on?
I like the add ons BlueHost offers but their graphics is super bad they optimize graphics so bad it looks like a worn out coloring book by the time work gets published. I don't blame endurance we need a change. Forbes says there is only 7 million users on Homestead now with a $146m yearly profit. It's a failed system we need a big change to continue.
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