WHY? Are my emails through outlook marked ***SPAM*** ???

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Hi - i have an issue with my email and outlook and I'm really hoping you can tell me why this happens and how to fix it...
When I send an email through my outlook (which I have always done) the recipient gets it with ***SPAM*** and then the subject. This has only been happening since the last email update was rolled out and i was just reminded of it by a (hopefully) new customer. Thanks! Tamma Hicks (tamma@steamtx.com)
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Rusty

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  • frustrated!!!

Posted 9 months ago

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Drew N, Community Manager

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I checked our logs and every message you have sent for the last 30 days has been delivered to the recipient server. The recipient's server may have thought you were spam, but didn't think too strongly about and didn't discard it immediately. They may have flagged it as possible spam, or it could be a 3rd party spam filter or the recipient might have accidentally configured their mail software and marked you as spam.

The last change in mail was just the webmail program. The servers were not changed at all and so Outlook would not have been affected.
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Rusty

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Thanks. However... you happen to be one of the recipient servers. I.e. when I send to my boss - he gets the spam alert. So you don't recognize your own servers? Don't mean to sound so snotty but this is kind of stupid.
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Drew N, Community Manager

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I understand. But our servers do not flag spam like that. If our server recognizes spam, it is discarded. It does not place a new subject on it. Does he use Outlook as well? Do either of you have a spam filters or programs running with your Outlook?

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