Where can I customize the e-mails that the store sends out?

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Main Email Files 1. In your Bigcommerce control panel select Design.

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2. Select More and choose Emails.

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3. Edit any file by clicking Action, then Edit.

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Snippets "Snippets" are smaller files that are used by the main template files to pull universal information - like the footer.

1. Expand the snippets folder by clicking the + button.

2. Edit any file by clicking Action, then Edit.

Which File Controls Which Email
  • createaccount_email.html: Sent out when a customer creates and account.
  • createguestaccount_email.html: Sent when a guest has an account automatically created for them.
  • ebay_ emails: Sent to the store owner pending listings using eBay.
  • email_integration emails: Notices sent to store owner pending customers signing up for the mailing list.
  • general_email.html: Used for a number of purposes in the store - we recommend you do not modify this file.
  • giftcertificate_email.html: Sent to the recipient of a Gift Certificate.
  • invoice_email.html: Sent to the customer when they successfully place an order on their store.
  • low_inventory_email.html: Sent to the store owner to notify of low stock levels.
  • ordermessage_notification.html: Sent to customer's when they have a new order message on their order.
  • order_status_downloads_email.html: Sent to the customer after the purchase of a downloadable product.
  • order_status_email.html: Sent out when an order status is changed
  • out_of_stock_inventory_email.html: Sent to the store owner when a product reaches 0 inventory.
  • page_contact_email.html: Sent to the store owner when a customer fills out the contact form for the website.
  • product_review_email.html: Sent to the customer after a successful purchase requesting the review the items purchased.
  • return_ emails: Sent to customers containing information about their return requests.

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Drew N, Community Manager

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Posted 5 years ago

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