Whenever I go to my email search box to look for a name it comes up blank. Any ideas why?

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The search box doesn't seem to be working. When I enter a name, for example, to find an old email from someone, it just goes to a blank page.
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Pat2257

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Posted 9 months ago

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Elyzabeth , Official Rep

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Hello Pat2257

Is this in Roundcube that you are seeing this? Or is this in an email program?
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Pat2257

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It is in Roundcube. Search box at top right. For example, if I am looking for emails from Mark, and I type in Mark it comes up blank, even if there is an email from Mark sitting on page one of my emails. And yes, I have selected all of the search options. :)
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Elyzabeth , Official Rep

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I had them reset your email perms, which should fix that. Can you clear your cache and try again?
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Pat2257

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It worked a few times, and now I am getting the same error message, unfortunately
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Elyzabeth , Official Rep

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Unfortunately this isn't something I can replicate. Have you tried in another browser, a different computer, or a different internet connection?
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Pat2257

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I've tried all different combinations, and occasionally it works, but mostly it doesn't.
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Elyzabeth , Official Rep

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Can you provide a screenshot of the error for me so I can escalate a ticket for it?

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