When searching for specific part number, numerous parts are listed in results

  • 0
  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

When I enter a specific part number in our search box, the specific part shows up along with a load of additional parts.  It makes it complicated for a buyer to zero in on what they want (especially since the part number doesn't show up in the results).  The use of part numbers vs. descriptions is heavily predominant in our industry. I read Store Search Best Practices and implemented the suggestions for type, sort, and so on. Is there anything that can be done so that the one specific part comes up in the search? (I looked at my competitor's site, and that's how theirs works.) Thank you.
Photo of Leslie0014

Leslie0014

  • 1,446 Points 1k badge 2x thumb

Posted 6 years ago

  • 0
  • 1
Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb
Sorry about this one, but this is something we don't have a fix for. In most cases, the item searched for should come up as the first item, but I can still see how it may be confusing since many items show up, and they don't see the item number until they actually click on the item. This has been a common request from others as well so I am hopeful that Bigcommerce creates some additional, or more custom search functions in the future.

Mike
Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb
Hi Leslie0014, 

I was just informed that there is a 3rd party app that can be installed on  your store that might do what you need. We don't support any 3rd party apps if you run into problems, but you may still want to check this out as it seems to have pretty good reviews.

Visit this page and look at the "Search Spring"  app.
http://www.bigcommerce.com/apps/tools/?filter=all&sort=popular

They provide a link to this site as an example: http://www.giftcorral.com
Go to that site and search for item number:  59615

You'll see out it autofills and displays the item immediately.

Mike


Photo of Leslie0014

Leslie0014

  • 1,446 Points 1k badge 2x thumb
Thank you very much for the information. I will look into the SearchSpring app and contact them about cost.  
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Excellent.  Let us know what you think.

This conversation is no longer open for comments or replies.