When and why are my customers sent e-mails from my store?

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When and why customers are sent emails from the store
Emails from the store are sent for the following events:


  • Creation or status change of an order

  • Creation of a customer account

  • Signup for the newsletter


You can decide which order status changes you want customers to be sent emails for in the Checkout settings of your control panel.

1. Go to Setup & Tools › Customize your store › Checkout.

2. Under Order Settings › Customer Email Notifications, you will find a list of possible order statuses.

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Select or deselect the checkboxes in this menu to choose which status changes will trigger an email. For example, if the box for "Pending" is checked, the customer will receive an email if you change their order's status to "Pending".If you disable all of these, the customer will never receive an email after changing their order status, but they will still receive the order confirmation email that contains the invoice.

Setting the store's "from" email address
1. Go to Setup & Tools › Set up your store › Profile.

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2. The email address next to Email is the address your store's emails will be marked as coming from. This email address should use your domain name (e.g. orders@mystore.com), NOT a third-party email service like Yahoo or Gmail. See this article for more details.

Newsletter Subscription Emails
If you have an integrated email marketing program, such as mailchimp or Constant Contact, you can also control part of the subscription process.

 

1. Go to Marketing, and then Email Marketing.

2. You will see part of the Newsletter Settings under the list of email integration providers. You must Select an integration provider and the Save before you can see the New Customer Subscription settings and the remainder of the Newsletter Settings.

Newsletter Settings: controls the process for when a customer signs up for the newsletter at checkout or from the via your Newsletter subsection panel.

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  • Allow Newsletter Subscriptions? - This determines if you want to allow customers to subscribe to your store's newsletter. If you don't have an integration set up, the customer names and emails will be stored under the Export tab (also in the Email Marketing area).

  • Tick Newsletter Checkbox? - This determines whether the "Do you wish to subscribe to our newsletter?" box is checked by default, forcing customers to uncheck it if they don't want to receive the newsletter.

  • Newsletter Double Opt-In - If Yes, require a double opt-in confirmation for newsletter subscriptions is selected, customers who sign up for the newsletter email will first be sent an email confirming their subscription.

  • Newsletter Welcome Emails - If Yes, send a welcome email when someone subscribes is selected and your email marketing provider supports it, customers will be sent a "Welcome" email after signing up for the newsletter. The email itself can be formatted from your email marketing provider account.


New Customer Subscription Settings: controls the process for when a customer signs up for the special offers newsletter at process.

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  • Order Double Opt-In - If Yes, require a double opt-in confirmation for new customer subscriptions is selected, customers who sign up for the special offers emails will first be sent an email confirming their subscription.

  • Order Welcome Emails - If Yes, send a welcome email when a new customer is added to my email list is selected and your email marketing provider supports it, customers will be sent a "Welcome" email after signing up for the newsletter. The email itself can be formatted from your email marketing provider account.

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Drew N, Community Manager

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Posted 4 years ago

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S

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This reply was created from a merged topic originally titled
E-mail Message sent within BC Storefront.


Today I sent a message within the BC Storefront to a registered Customer. My profile is set up as my 'CustomerService@mydomain.com' email address yet the system showed that the message was sent from 'my login e-mail address'? (which is both an invasion of my private information and not a valid record of message sent should it be needed for any type of documentation.

This truly makes me wonder if my 'shipping e-mails' are sent from the correct e-mail address since we do not receive a copy? The Order Confirmation e-mails are sent from the 'CustomerService@...' email.

Very upset that this log-in e-mail address was sent to a customer.
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S

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No. This is not about Newsletters or subscriptions. My Profile is set with 'CustomerService@domain...' as show above. A registered Customer with an Account placed an Order. I sent a message to them through the system and the system recorded my message with the customer account but shows it was sent via 'my login/private email'.

I have a snippet of that page for my records (will not post image here) but have deleted it in the store because I do not want the customer to have access to that e-mail address.

My Order Confirmations go out with the 'CustomerService@...' e-mail address, so this totally took me by surprise today. I have no idea if other e-mails like shipping update etc are going out with this private e-mail but I will later try doing another test transaction.

This exposure of private information is not acceptable.


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S

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So just did a 'test message' to registered customer and the e-mail sent is indeed from CustomerService@... - Why does it show in control panel that the specific message was sent via the 'login e-mail'?  ....thinking this through a bit further, is it because the control panel is registering 'the User' that sent the message to Customer?
(Edited)
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Mike F., Alum

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Sally, I'm still a bit confused. How did you actually send the email? Without an admin login I can not see how your account is set up. Other than the emails that the system automatically sends, I don't know of any method of manually sending an email through the store. Can you explain the specific steps you used to send this email?

Mike
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S

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For registered Account Holders, you can send 'messages' which is via e-mail (utilizing the 'wheel' next to the Order. (FYI...if they are not account holders and just placed an Order, the 'ability to send a message still shows but last I tried in a 'test' that actually was useless because they then have to sign-in to an account they do not have).

I add some dialogue to post above:

"So just did a 'test message' to registered customer and the e-mail sent is indeed from CustomerService@... - Why does it show in control panel that the specific message was sent via the 'login e-mail'?  ....thinking this through a bit further, is it because the control panel is registering 'the User' that sent the message to Customer?"

I suspect this is the answer as to why I saw that e-mail.

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Mike F., Alum

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I"m sorry Sally, but without and admin login I am not 100% sure as we don't have access to the screens you are referring to.  What screen are you referring to by the "control panel".  You may want to give us a call and provide an the telephone agent an admin login to look at this if you are still having problems.

Mike