What is your toll free number for help? Thanks!

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  • Updated 6 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We are archiving this topic as it no longer shows the correct method to find the number

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Linda0696

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Posted 7 years ago

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Mike F., Alum

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Sorry That the phone number is not visible on the front page of our site. Not all Homestead customers receive free telephone support so the number is accessible when you log into your account.

Here is how to contact Homestead to speak to a support agent?
1. Login to your account
2. Click Help in the top right corner and choose view help from the drop down
3. When the help center opens, click "Getting Started" in the left navigation
4. Scroll to the bottom of that thread and choose other help options.
5. This will take you to the contact page with the proper phone number to reach a support agent.

There is no telephone support on weekends so if you want to post your question here, we'll do our best to help you out.

Thanks!

Mike
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Mileen3055

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I can't log into site builder and edit or update my website. I'm an advanced website builder and have been using this for 4 years. The site builder plus isn't sufficient enough to do the quality work that I have been doing. It takes me 1 hour to do the work I could do in 20 minutes on sitebuilder! This is for the birds!!
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Shelia1126

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This reply was created from a merged topic originally titled
Customer Support.


Why can't you make it a bit easier to find phone numbers for customer support?! For the amount I pay you, I expect an easier to use website and I also expect better customer support when an issue does arise.
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Mike F., Alum

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In addition, you can also contact a Live Chat agent by clicking the Help button when you log into your account.
If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike
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Mileen3055

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There is no way to contact a live chat on the weekend and life goes on!! It doesn't stop on the weekend!!
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reyeslei937952

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Aslo please add a Toll Free Number to call using skype so we can easily call without paying highlycost call.
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Drew N, Alum

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The steps above will get you to the phone number. We do not have phone support on the weekends, but you can post questions here.

Drew
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Mileen3055

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Hey life doesn't stop on the weekends? We work on weekends too!
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reyeslei937952

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This reply was created from a merged topic originally titled
Toll Free Number.


Hi homestead,
do you have any toll free numbers to call using skype for free? because its too highly cost when we call to other country,

btw im from philippines
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Martin2683

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This reply was created from a merged topic originally titled
Need a phone number to talk to someone on the phone.


about my account // that is for my business // I AM Self Employed !!!
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Drew N, Alum

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Hi Martin2683,

Follow these instructions anytime to get the number.  We try not to post it here because many accounts don't include telephone support.

Thank you

Drew
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Jack Mulcahy

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Follow what instructions?????
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Drew N, Alum

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Sorry Jack Mulcahy,

Old topic. Things have changed. You can call 800-710-1998
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Jamie5080

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Why isn't this readily available?  It took me a half hour to find this phone number - is this the only place to find it on your entire site?  Homestead used to be so much more customer friendly than it is now.
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Mileen3055

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Yes your right!! The phone number should be included with every answer!
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bksanders3808

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This reply was created from a merged topic originally titled
Where is the "World Class Support"?.


Support
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Drew N, Alum

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I am closing this topic as the method has changed. If you need to call support during the week it is 800-710-1998. If you don't want to call, or need help on the weekends, employees monitor the community 7 days a week.

Drew

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