What is the status of this ongoing email issue?

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We are terribly sorry for the ongoing email issues and not having an ETA for when will be resolved. For anyone who has not been following the situation here is a summary.

Homestead recently implemented a new spam filter which has had some repercussions. Many customers are experiencing slowness and delivery problems due to an unusual amount of spam. In addition some customer email accounts are not showing up on the Email Manager screen. Our email admins are working diligently to fix the problem by building new email servers with an improved spam filter. It will take some time to get the new servers installed and configured as well as get any remaining black lists issues resolved. Since this is a major upgrade there are numerous complexities we are dealing with. Therefore we still do not have a definitive ETA.


What can I do?

1. If you need an update on the email situation, you can visit the announcement thread here.

2. We understand that for many of you, your email is a critical component of your business. Since we do not have an ETA, you may wish to set up an email account through another provider such as Zoho, or Google.

3. If you do create an email account with a different provider you will need to update your MX records through the Domain Manager screen on Homestead.com See instructions

This thread will remain open for questions if anyone needs help changing their MX records, please post below.

Please do not use this thread for posting complaints or venting. We do understand how frustrating this is for many of you but I need to keep this thread focused on helping customers. If you would like to voice a complaint please post here

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Mike F., Alum

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Posted 6 years ago

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Barbara0145

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I am still having an issue sending, receiving email seems to be fine. But this is one of returned emails I received today to the same recipient:

Hi. This is the qmail-send program at gproxy3-pub.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
12.160.186.43 does not like recipient.
Remote host said: 553 Blocked - see http://www.spamcop.net/bl.shtml?69.89...
Giving up on 12.160.186.43.

I have not done anything. I keep hoping this will be fixed, I am not a computer guru, I know nothing about switching to some other way.

By the way, I sent the same recipient 2 other emails that went through before that bounced back and 2 more that went through after 3 bounced back. A total of 7 email. Seems mostly replies are not making it. New emails seem to go.
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Mike F., Alum

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Hi Barbara0145, There are still some blacklists which we are working on. Some of them will clear up automatically while others are more difficult. The email admins are aware of the spamcop issue and working on it. Thanks
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James5195

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Dear homestead,

We are still having email issues. At times it goes through, at times it doesn't, especially with attachments. And even though it goes through, it is almost certain to be 30 mins to 5 hours late before the email is received. We do not have confidence that our business will run smoothly with this kind of tool.

What can I do to fix this issue? How is my status at the account level?

Our next step is to leave homestead completely if issues are not fixed rapidly.
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Mike F., Alum

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Sorry, James5195 I am waiting for status updates again. I did look at your account and it is fine. The major issues are with slowness on the servers again.
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Barbara0145

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here is another one! Why is it so sporadic?? These are my usual customers, so it's not like its actual spam.

Hi. This is the qmail-send program at gproxy5-pub.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
12.160.186.43 does not like recipient.
Remote host said: 553 NET 69.89.16.0/24 is UCEPROTECT-Level2 listed because 14 abusers are hosted by BLUEHOST-AS-2 - Bluehost Inc./AS46606 there. See: http://www.uceprotect.net/rblcheck.ph...
Giving up on 12.160.186.43.
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Mike F., Alum

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We are very sorry this hasn't been fully resolved. Thanks for posting the message. It indicates that you are blocked due to a blacklist, which our admins are aware of. They are still working on the sporadic/slowness and clearing up some blacklists. I hope to have more information to share soon.

mike
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John9846

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Just updating my status for the benefit (if any) of the employees, because I made earlier comments :

Client: Windows Live Mail (My preferred store method is *.eml for portability)
Experience today:
1) Find both versions of browser based system slow but no longer get timeout messages. Just a long period of the cycling cursor, but it eventually finishes. (had browser open just as test).
2) All forced and natural syncs of Live Mail complete successfully. However, when I force a sync, I still get the Live Mail POP timeout message eventually. "Your POP3 server has not responded in 60 seconds (my settings)". But the sync is still successful. I hope this will not be a permanent artifact.
3) Three test emails from about 9:00 EDT to now arrived in less than 5 mintues. I am not aware of any routine mails I sent NOT being received.
4) To my knowledge, I have not missed any anticipated incoming emails today.

What may make me unique: The bulk of my email comes from dozens of news advisories and professional societies, as well as dozens of clients with whom I have existing correspondence (they are in my address book - which is Hotmail/Outlook based and not Zimbra based, for what it's worth). So perhaps today I have evaded the remaining blacklist issues (???). Just a wild guess.
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Mike F., Alum

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Hello John9846, the issues you describe are being investigated. The system was working well over the weekend and the issues happening today are still being investigated. We are sincerely sorry there has not been a full resolution at this point.

Mike
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John9846

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Mike F., actually I am okay with performance so far as long as I am certain no email is missed. For me, the difference between minutes and a few hours was not ideal, but not unacceptable either. The timeouts were just annoying. The uncertainty about the situation and whether emails were embargoed was the killer.

After reading so many current comments, I thought my situation might be unique.....or less severe anyway...and worth noting. Of course, returning to past performance is still ideal. Soon, I hope....
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Mike F., Alum

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Thanks for the feedback. We will keep working on it until its back to normal and stable.
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Ahmed Ismail

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This reply was created from a merged topic originally titled
No Incoming Emails Being Received to "info@portraitplacegpw.com". Can You Help?.


We have a website with Homestead under "www.portraitplacegpw.com". I have emails coming in to "info@portraitplacegpw.com" and "ahmed@portraitplacegpw.com".

Both of these email addresses are forwarded to "ahmed.ismail@comcast.net". I have been having a lot of complaints about people not hearing from me, so I sent emails to both email addresses and I am not receiving them.

Can any one help?
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Mike F., Alum

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Also, to change the setting from Text to HTML, click the Mail icon in the left menu (not the tab on top), Then look in the center of the screen and you'll see the option to change it from Text to HTML.
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Ahmed Ismail

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I can send an email to the "ahmed.ismail@comcast.net" email address from Homestead and it comes through, but the auto forwarding for any messages sent to my Homestead mail addresses to the Comcast email address is not working. Any ideas?
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Mike F., Alum

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Yes. That means that there is still a spam filter blocking it. It may need a little more time to clear out.
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Ahmed Ismail

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Is there some place I should be going to clear up this spam filter issue?
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Mike F., Alum

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We are working on them from out end, but, if you get an undeliverable/blacklist auto reply back, then copy and paste them here as they will have information that will help us.
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Kevin9630

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This reply was created from a merged topic originally titled
Email problem.


We have been having a problem with our email accounts. Our staff is receiving emails 8 hours to two days after they are sent. Also emails we send are being received 8 hours to 2 days after we send them. This has been going on and off for a month. I personally had an employee send me two emails this past Friday morning. I received one right away and the other 8 hours later. We can't tell if your email is working or not.
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Kevin6927

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This reply was created from a merged topic originally titled
Still cannot send any eamils. Can receive ok.


we still cannot send any emails. we have an internal 3 computer network. cannot send from any of them.
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Bonnie6409

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This reply was created from a merged topic originally titled
Better but not fixed - help!.


I have much less spam - that is good. However, my email is still very slow in all areas - sending, receiving, deleting & retrieving. Status blog says all problems have been resolved but mine have not. They are better but definitely not resolved. Should things continue to improve over the next couple of days?
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Marcie4932

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This reply was created from a merged topic originally titled
email issues.


I'm still having email issues, some of the time I cannot open my email and most of the time I cannot send email. Last plea for help, this has been going on way too long.
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Mike F., Alum

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We continue to monitor the email issues. Some people were still reporting some significant slowness today, but our email admins made another adjustment which seems to have fixed the problem. We are monitoring it closely to make sure everything is back to normal.

For anyone that is still getting occasional undeliverable messages, there are still a few blacklists that we are working on. We will continue to monitor everything closely.
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Mike F., Alum

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Hi Tracy6293, I am just following up to see if you are still having issues. They were able to fix the email slowness issues, but there may still be some blacklists causing some problems. If you try to email yourself from another email address, do you get any kind of blacklist/undeliverable message? If so copy and paste it here in your reply.

Mike
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Alvaro0639

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Still problems with email.
1. It's still very, very slow.
2. I cannot add attachments.
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Mike F., Alum

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Hi Alvaro0639, I'll look into this for you. Are you trying to send through the Zimbra/Hmail web page or an email client such as Outlook?

If you are using the web client, can you try a different browser and see if you can include an attachment. The two issues may not be related.

Also, can you tell me how long it's been since you tested it. Everything is still running normal on this end.

Mike
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Alvaro0639

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Sending through Zimbra/Hmail.
Problem still happening today, Oct 9, '13 at 6:00 PM
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Mike F., Alum

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Alvaro0639, If you have any type of undeliverable/blacklist error or auto reply can you please post the full message here. It may be intermittent based on who you are trying to send to.
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Matt

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att.net
aol.com

still blacklisted on those servers.
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Lynne2551

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My account is also still black listed on att.net.

I also received this failure notice upon send an email address that is not att.net...

Connected to 72.167.238.201 but greeting failed.
Remote host said: 554-p3pismtp01-020.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to spam or virus content. If you believe that this failure is in error, please submit an unblock request at http://unblock.secureserver.net

Please let me know what I should do.
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Mike F., Alum

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Thanks for providing this information. ATT is a known issue we are working on.

Thanks!
Mike
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Lynne2551

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Thank you Mike.

I would like to clarify...the failure notice I received below is not from att.net email address. Is there something I should do or is this still a result of the ongoing issues?

Connected to 72.167.238.201 but greeting failed.
Remote host said: 554-p3pismtp01-020.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to spam or virus content. If you believe that this failure is in error, please submit an unblock request at http://unblock.secureserver.net
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Mike F., Alum

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This is a result of the bigger issues, however, it may help to speed the unblock process if you click that link and fill out the form with your info.
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Lynne2551

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OK. I wasn't sure if that's what I should do.
Thank you.
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Charmagne9970

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If we have been "blacklisted" does that mean that there are some emails that we will never receive? Or, does that mean that once we are removed from the blacklist, we will receive all of the emails that were sent during this period?

Also, is there any update on the resolution? Emails seem to be working for me now and the spam seems better, but they are still coming in and sending very slow.

Thanks!
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Mike F., Alum

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The speed issue should have been solved yesterday, so going forward you shouldn't see the delays like there have been over the last couple off weeks. Blacklists are a bit complicated. There is a good chance that if you have had emails blocked by a blacklist, that they will not be received. We are diligently working on any outstanding blacklist issues that may still be lingering. If you ever get an undeliverable/blacklist message, please copy and paste it here, as there is usually information in the auto reply that can help us.
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Alvaro0639

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The speed issue is not resolved as of today Oct. 8, 2013 at 4:00 PM EST
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Mike F., Alum

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I Alvaro0639, I just responded to your other post. i'm looking into this.
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Juliette5192

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I am still having serious email problems. I have been testing by sending myself emails from my gmail and my outlook account to my hmail address. I have NOT RECEIVED ANY OF THem in 3 days!!!!! THis makes me absolutely livid as that probably means I am not receiving emails from some of my clients...and you have the absolute gall to suggest the problem is fixed on your status report.

WHAT THE HECK IS GOING ON AND WHEN ARE YOU GOING TO HAVE IT ACTUALLY FIXED???????
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Juliette5192

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Mike
It is the move-by-design.com domain. the others are working fine.
Juliette
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Mike F., Alum

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Thanks.. i just checked the dns records and they are ok. It sounds like you are being affected by some outstanding blacklist issues. When you try and send emails to yourself from one of your alternate email accounts, do you get any sort of undeliverable/blacklist reply back? If so can you post it here?

Mike
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Juliette5192

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I don't get bounce backs. And it looks like I might have spoken too soon re removing the filter. The test emails just came through. I don't know why that filter prevented those emails from showing up in my inbox, but maybe it did.
Thanks.
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Mike F., Alum

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OK great. Let us know if you have any more issues.

Mike
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Juliette5192

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Thanks, will do.
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Lynne2551

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I receive this error message when I attempt to make changes to my email signature to advise my clients of the ongoing email issues ...Is this error message a result of the ongoing email issues?

Internal Server Error

The server has encountered an internal error.

Please try again later.

« Go back

ERROR: 500
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Mike F., Alum

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HI lynne2551, Is this error in the Zimbra/Hmail web client, or a 3rd party app such as Outlook? Also, I see you have a few different email addresses. Can you tell me which one the problem is with, or is it with all of them?

Mike
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Lynne2551

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Hi Mike F.

It is Zimbra, I log in by going to https://mail.homesteadmail.com
This is occurring when I attempt to change my signature on the lynne@pXXXXXXXXXXXXXy.org email address...I redacted for privacy but if you need the full email address...I will type it in.
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Mike F., Alum

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Thanks. How much of a change you trying to make? It might be that the message is too large. Also, as of yesterday, the main email issue was finally resolved. Are you still experiencing any problems?

Mike
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Lynne2551

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I am just trying to add one sentence...I will try to make it smaller and see what happens. My email is functioning well now, aside from still being blacklisted on att.net. Thanks so much for asking!
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Carrie7873

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I'm receiving the following message:
98.188.104.86 does not like recipient.
Remote host said: 550 5.7.1 Your email messages have been blocked by the recipient OR by Trend Micro Email Reputation Service. Contact the recipient or his/her administrator using alternate means to resolve the issue.
Giving up on 98.188.104.86.

Is this related to the blacklist issue? I need this email to go to a client!!!!
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Mike F., Alum

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What is the domain name connected to the email address which is producing this error, and we'll look into this?

Mike
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Carrie7873

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it's dioceseoftulsa.org
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Mike F., Alum

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Sorry I will be unable to troubleshoot this issue. That domain name is not with our company. According to the public Whois record, it is registered through Network Solutions and it does not have Homesteads nameservers or MX records which means that the email is not coming through us at all.

Mike
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Carrie7873

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Oh, did you mean MY email domain? Haha - I assumed you meant the one I was trying to send to. My domain is sqdarchitects.com and we definitely go thru Homestead.
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Chantel7321

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Is there a way to recover lost emails? I own a cleaning business and drove 20 minutes out of my way to someone's house today only to find out that they emailed me 2 weeks ago about canceling today... I never got the email. God only knows how many other emails I am missing. Most potential clients request quotes through a form on my website that is then emailed to me. How do I know if some of those quote requests have not come through? I have had some come through and I have responded by email to those potential clients, but how do I know if they emailed me back and it just got lost in the system?

It's kind of ruining my business and I will likely be switching companies.Email is my main form of communication with my clients and potential clients. I'm not sure who's fault this is, but to those of us that are business owners it is a catastrophic mistake.
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Mike F., Alum

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Are you referring to form on your Prices page? That button emails directly to your Hmail address, from Homestead, so it's unlikely there was any blocked emails. However one important thing to check for is to make sure your quota is not full. Due to the unusually high amounts of spam that were coming through, this did cause some email boxes to fill up. You'll want to be sure to log into the Zimbra/Hmail site and make sure the quota is not full. https://mail.homesteadmail.com/zimbra/

The best thing to do for the future is to change the setting so that all of your form submissions go into a text file, in addition to being emailed to you. You can change this in SiteBuilder by clicking on the Submit button, and then look for the "Submit To"options like shown iin this thread https://community.homestead.com/homes...

Mike .
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Chantel7321

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I am concerned that my emails didn't go through when I emailed them the actual quote or their emails did not come through if they tried to respond. Would I have gotten a message saying my email didn't go through every single time? I got a few messages last week explaining that my messages were undeliverable. But I'm concerned that I might not have received a message for every undeliverable item.
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Mike F., Alum

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If you are on a blacklist it's normal to get an auto reply stating that you've been blacklisted. If you are not getting any type of auto reply, then the messages are likely getting through. One exception would be spam or junk filters on the recipients compute that might allow the message to be delivered, but then rules set up in the email client direct the message to a junk or spam folder. In those cases, you won't get anything back, but that would be an issue that we can't control as its on the recipients computer.

If you are expecting an email from someone and don't get it, you may want to check with them and see if they got any type of undeliverable message back. There is always a chance that the sender is blacklisted and their messages are not reaching you.

Mike
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Matt

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I am still getting blacklisted from some of my regular email contacts!!!!

Hi. This is the qmail-send program at soproxy6-pub.mail.unifiedlayer.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
Connected to 12.102.252.75 but sender was rejected.
Remote host said: 521-67.222.48.126 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks

:
Connected to 12.102.252.75 but sender was rejected.
Remote host said: 521-67.222.48.126 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks

:
205.188.190.2 failed after I sent the message.
Remote host said: 521 5.2.1 : AOL will not accept delivery of this message.

Libby Clawson: gpac@artsgp.org
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Mike F., Alum

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Thank you for including all of the information. I have forwarded it so they can work on the blacklist problem.

Mike
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Andy5557

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Dear Homestead,
One of our previous clients sent us an email requesting for a deposition interpretation service but the we did receive that email until the client called in the afternoon and told us the email was sent in the morning. We lost a $1,200 deal because of your broken email server problem. We constantly failed to receive emails over the past three weeks. I lost another 3 similar businesses over the last 3 weeks. I pay nearly $700 to Homestead/Intuit yearly and I want my money back.
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Mike F., Alum

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Hello Andy5557, For an issue like this we'll need you to call in and discuss the situation with a live person. Call 800-710-1998.
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Lynne2551

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I am still receiving this error message when I attempt to make a simple change to my email signature. Chat support says the server is down. Is this still a result of the same server issue?

Internal Server Error

The server has encountered an internal error.

Please try again later.

« Go back

ERROR: 500
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Mike F., Alum

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Hi Lynne2551, This sounds like it might be something not related to the recent servers and spam issue. We may need you to call in on the phone but first, can you try logging into the hmail account using a different web browser besides Firefox. IE 10 is not compatible with the Zimbra web page but, you can use Chrome, Safari, or older versions of IE.

If, you still can't change the signature, reply back here, or give us a call.

Mike
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KLASING

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I commented on this forum last week - but I didn't realized that was going to mean that I would then receive copies of everyone's entries going forward. I really don't need to know about everyone else's issues that are still going on (although it certainly is useful to know the system is obviously not entirely fixed - I should still beware). Anyway, wondering if there's a way to stop future updates, which are really for specific other people, from landing in my email box. Weeding through everyone else's homestead issues to get to my real emails is a little annoying to say the least (almost as bad as not having SPAM filtered from your account).
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Mike F., Alum

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Just click on your name from one of the previous posts in this thread, and it will take you to your profile page. You'll see an "unfollow" button under the threads that you've subscribed to. Just click the "unfollow" button under any thread you don't want updates on.

Mike
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Andy5557

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I called the 800 number and pressed #4 and then I heard music and the music continued for nearly 15 minutes but nobody answered. Listen, I have no time and interest and mood to enjoy a remote concert on a busy business day. I just want somebody from Homestead to contact me immediately for an urgent discussion....
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Mike F., Alum

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Hi Andy, Sorry about the heavy phone queue this morning. I've passed your information to one of our managers and he'll be giving you a call.

Mike
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Kathy3902

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I am still having problems with spam and intermitant send and receive success - HELP! It's really tough to run a busness this way. This needs to be resolved right away.

Thank You,
Kathy
Balancingthebooks.com
209 267-1007
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Mike F., Alum

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Hi Kathy3902, We are aware that some of the spam is still coming through and it is being monitored and over the coming weeks it should subside. As far as problems sending and receiving please explain what exactly you are experiencing, as the emails and servers have been running smoothly for several days now. If you are by any chance getting any kind of undeliverable, or blacklist auto response back, please copy and paste the full message here so we can investigate it. and please include the domain name for your email address. Thanks!

Mike
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masa5369

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I am using ZOHO mail and I get my mail yada yada, but is hmail back up yet? Is it safe to move back over or are there other issues that's going to cost me missed business? Also, why is Homestead still charging me this month? Wouldn't the right thing to do be refund EVERYONE's money because EVERYONE is having an issue?
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Mike F., Alum

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Hi masa5396, for any credits or refunds please give us a call. We don't delete any email accounts unless instructed to do so as they may still contain information you may need. Email addresses are included in some accounts for free but others pay upgrade fees depending on their hosting plan. Therefore you are welcome to give us a call, explain your situation and we will do what is fair. Call 800-710-1998

Mike
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norman5018

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Will you also refund lost business!!! This is ridiculous. I am embarrassed for my company
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Vicki4743

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I thought this problem was fixed but i had a very important email bounce back to sender yesterday again..... Will this ever be fixed or do we just all need to go elsewhere?
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Matt

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Yes, for the most part. There are still some att.net emails that are not going through and not bouncing back. But other att.net emails work ok. As far as I know anyway, if I am not receiving a bounceback message I really have no way of knowing.
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Drew N, Alum

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It might have been as a result of the issue we discovered today. A new server was brought online yesterday and began receiving requests prematurely. As a result some outgoing email was delayed. Please let us know if you continue to see delays.

Drew
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Drew N, Alum

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I understand, when a bounce back doesn't arrive, it makes it very difficult to troubleshoot as well.
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Matt

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That sounds like the answer. I hope so.
Thanks so much, Libby
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Drew N, Alum

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Thank you for your understanding, and don't hesitate to contact us with any additional information you get.

Drew

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