What does invalid credentials mean when trying to log in to my email?

142 Points

This reply was created from a merged topic originally titled
I keep getting a message saying Login Information Incorrect.

Yesterday my account was suspending due to a change in credit card information and forgetting to update it. I updated everything yesterday at noon and now it seems emails are going through and the website it back up and running. However, I can't log into my email. I double, triple check my login information and yet I can't figure out what has changed?!

2014-05-31T21:26:00+00:00

Drew N, Alum

262,816 Points

Hello Paul4191

Update your email password and try again.

Thanks

Drew

2014-05-31T22:24:19+00:00

142 Points

Hi Drew N,

Unfortunately that did not work. I changed my password twice, and both times it is still not letting me sign in. The message I'm getting now is,

"Login failed. Please check your user name and password and try again."

Thanks,
Paul

2014-05-31T22:27:02+00:00

Drew N, Alum

262,816 Points

I am sorry, what are you trying to log in to? The invalid credentials are from the Webmail login. The login failed looks more like logging in to your Website account, or from a mail program like Outlook.

Drew

2014-05-31T22:38:15+00:00

Drew N, Alum

262,816 Points

Hi Paul,

Go ahead and try again now. Change the password on all 3 boxes to a new password. Please don't use a previously used one. It must conform to our password requirements. I found something that might have been an issue and corrected it.

Thanks

Drew

2014-05-31T22:51:17+00:00

142 Points

Strange - the message I'm getting now is "Error: User is deactivated"

I'm trying to access my webmail - both accessing it from homestead and "email.ultimatefinishconcrete.com" are not working.

2014-05-31T22:59:03+00:00

Drew N, Alum

262,816 Points

Ok. I disabled and reenabled the boxes. Give it about 30 minutes to refresh.

2014-06-01T01:13:45+00:00

142 Points

Now I'm getting a message, "An error occurred. (LGI-0003, 904928598-1207176)"
Not sure what that means? It's still not letting me log in.

Thanks Drew,

Paul

2014-06-01T12:12:23+00:00

Drew N, Alum

262,816 Points

Good morning Paul,

I am sorry, I see that error and am not sure why you are receiving it. The boxes show as enabled. I ran so diagnostics on them and disabled and renabled them and still receive the error. I have escalated the issue to our mail administrators. I will let you know as soon as they tell me what is the problem.

Thanks

Drew

2014-06-04T16:36:08+00:00

142 Points

Hello Paul4191, I just received notification that the mail box should be fixed. Can you please check it and reply here and let us know that you can log in ok?

Mike

2014-06-04T16:37:23+00:00

Mike F., Alum

184,678 Points

Hello Paul4191, I just received notification that the mail box should be fixed. Can you please check it and reply here and let us know that you can log in ok?

Mike

2014-06-04T17:10:37+00:00

142 Points

Yes - it works now, thank you!

2014-06-04T17:11:58+00:00

Mike F., Alum

184,678 Points

Paul4191, Thanks for letting us know. Glad would could fix this.

Mike

2014-11-25T04:27:31+00:00

pbaxterphotography0017

206 Points

I am logging in from my Homestead website and I have changed all my passwords, but I still keep getting this message.
"LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1346228037-1423259"
Can you please help? Thank you.

2014-11-25T12:56:19+00:00

Drew N, Alum

262,816 Points

pbaxterphotography0017,

What is the email address? I already responded to your other question. Let's keep this conversation in this topic.

Drew

2014-11-27T03:27:16+00:00

pbaxterphotography0017

206 Points

They are, penny@pbaxterphotography.com and admin@makaylalouisephotography.com. I called yesterday and they told me 24 hrs and it still won't work. I have changed my passwords numinous and still nothing.

2014-11-28T13:59:55+00:00

Drew N, Alum

262,816 Points

pbaxterphotography0017,

I'm looking into this for you.

Drew

Heather2955

96 Points

This reply was created from a merged topic originally titled I cannot log in to my email - it says invalid credentials - black text one line o....

I cannot log in to my email - it says invalid credentials - black text one line on a white screen. What to do? I need to access my clients!

2014-11-01T11:38:50+00:00

Drew N, Alum

262,816 Points

Hi Heather2955,

Yesterday
at about 7pm MST, your email was used to send in excess of 10,000
emails in less than an hour. Our system will not permit that large a
mailing. If this was not you, then someone may have compromised your
account and used it without your knowledge. Please run an update on
your security software and then run a full system scan to see if there
are any security threats on all computers you use to check your email.
Once done with that, you can use these instructions to change your
password.

Thanks

Drew

Jack Mulcahy

382 Points

This reply was created from a merged topic originally titled cannot get email to accept my credentials.

No matter what I do, I cannot get into my email account. I've used different email addresses, different passwords, all I get is "invalid credentials."

2014-11-12T14:48:47+00:00

Drew N, Alum

262,816 Points

Jack8357,

You will need to change the password.

Drew

2014-11-13T13:57:22+00:00

Jack Mulcahy

382 Points

I have changed my password repeatedly. I have changed my user i.d. repeatedly. All I get is the "Invalid Credentials" page.

2014-11-13T16:07:20+00:00

Drew N, Alum

262,816 Points

Jack Mulcahy,

I am not sure you are changing the password in the correct place. The user ID for your email is the email address you are trying to check and can't be changed. Follow these instructions and let us know if it works or not.

Drew

2015-05-29T00:08:02+00:00

Chad6043

236 Points

I am now getting this error message too. HELP!

Clifford1065

92 Points

This reply was created from a merged topic originally titled Can't access email in months..

Haven't been able to access email in months. Am using the webmail link and Google Chrome but everytime I try, error message says "invalid credentials". I can log into the account, just can't access email. Help!!

2014-11-23T19:29:01+00:00

Drew N, Alum

262,816 Points

Clifford1065,

The first step os to reset your password. Try that and let us know.

Drew

2014-11-26T12:24:54+00:00

Clifford1065

92 Points

Have reset it several times and still says "invalid credentials".

2014-11-26T13:29:27+00:00

Drew N, Alum

262,816 Points

I see 2 email addresses and I was able to log in to both. Which one are you have trouble with?

Drew

LINDA7915

82 Points

This reply was created from a merged topic originally titled Error message when trying to view my emails..

I get this error message when trying to view my emails. LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-97826006-925718677 Anybody know how to fix this ???? This continues to happen on both my sites: ltakach@njrealestate.net & customer service@thebestcleaningservice.net
I have had tech support assist me with this numerous times in the past. But, It appears to be just a temporary fix as the problem continues to persist, so much so, that I basically, cannot use either email. Very frustrating to not know I am missing potential business. Linda Takach

2015-02-28T15:30:33+00:00

Drew N, Alum

262,816 Points

LINDA7915,

thebestcleaningservice.net uses our email service, but njrealestate.net is set to use Google Apps for email service.

Change the password on the thebestcleaningservice.net email address.

2,886 Points

This reply was created from a merged topic originally titled Email Down?.

Can Not Login to Email. Getting Message:
LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=763751593-12815976

2015-06-29T19:22:42+00:00

Drew N, Alum

262,816 Points

Email is not down. This indicates a incorrect email address or password. Update the password if the address is spelled correctly..

2015-06-29T19:43:15+00:00

2,886 Points

Have been on all day. They it kicked me out. Reset the password and back in. Just refreshed again and kicked me out again.

2015-06-29T19:44:28+00:00

2,886 Points

Error message:An error occurred. (LGI-0003, -552910949-12649)

2015-06-29T19:45:02+00:00

2,886 Points

Now it let me back in. This is a problem NOT On my side.

2015-06-29T19:50:19+00:00

Drew N, Alum

262,816 Points

What is the email address?

2015-06-30T00:54:46+00:00

Steve1627

80 Points

So why is the passwords changing? It has worked for a long time, are you guys updating on your end and just figuring it'll be ok? Well like many, we're loosing possible business so lets get to the bottom of it will you?

Karen2865

282 Points

This reply was created from a merged topic originally titled I cannot login to our Email account.

Every login has error for TshirtsOnYou.com business emails 6 total

This just started today about 1:50pm Eastern

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-76090304-12655786

Tony6396

92 Points

This reply was created from a merged topic originally titled Lucy Brong, Admin.

One of my staff's email account won't open up. We are given error messages and it is regardless of which computer it is attempted.