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This error means that your password is incorrect. Please use the link below to reset your email password.There are a number of reasons this can occur. Please make sure not to reuse an old password. Make up a new one using our requirements. Your old password could very well be compromised. You should also run a comprehensive security scan to make sure you have no malware.
How do I reset my email password?
What are the password requirements?
How do I reset my email password?
What are the password requirements?
Drew N, Community Manager
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262,450 Points
Posted 5 years ago
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254 Points
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172 Points
This reply was created from a merged topic originally titled
E MAIL IS DOWN. AGAIN..
Can not log in to check e-mail.
E MAIL IS DOWN. AGAIN..
Can not log in to check e-mail.
Drew N, Community Manager
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262,450 Points
First, try to change your password.
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142 Points
This reply was created from a merged topic originally titled
I keep getting a message saying Login Information Incorrect.
Yesterday my account was suspending due to a change in credit card information and forgetting to update it. I updated everything yesterday at noon and now it seems emails are going through and the website it back up and running. However, I can't log into my email. I double, triple check my login information and yet I can't figure out what has changed?!
I keep getting a message saying Login Information Incorrect.
Yesterday my account was suspending due to a change in credit card information and forgetting to update it. I updated everything yesterday at noon and now it seems emails are going through and the website it back up and running. However, I can't log into my email. I double, triple check my login information and yet I can't figure out what has changed?!
Drew N, Community Manager
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262,450 Points
Hello Paul4191
Update your email password and try again.
Thanks
Drew
Update your email password and try again.
Thanks
Drew
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142 Points
Hi Drew N,
Unfortunately that did not work. I changed my password twice, and both times it is still not letting me sign in. The message I'm getting now is,
"Login failed. Please check your user name and password and try again."
Thanks,
Paul
Unfortunately that did not work. I changed my password twice, and both times it is still not letting me sign in. The message I'm getting now is,
"Login failed. Please check your user name and password and try again."
Thanks,
Paul
Drew N, Community Manager
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262,450 Points
I am sorry, what are you trying to log in to? The invalid credentials are from the Webmail login. The login failed looks more like logging in to your Website account, or from a mail program like Outlook.
Drew
Drew
Drew N, Community Manager
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262,450 Points
Hi Paul,
Go ahead and try again now. Change the password on all 3 boxes to a new password. Please don't use a previously used one. It must conform to our password requirements. I found something that might have been an issue and corrected it.
Thanks
Drew
Go ahead and try again now. Change the password on all 3 boxes to a new password. Please don't use a previously used one. It must conform to our password requirements. I found something that might have been an issue and corrected it.
Thanks
Drew
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142 Points
Strange - the message I'm getting now is "Error: User is deactivated"
I'm trying to access my webmail - both accessing it from homestead and "email.ultimatefinishconcrete.com" are not working.
I'm trying to access my webmail - both accessing it from homestead and "email.ultimatefinishconcrete.com" are not working.
Drew N, Community Manager
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262,450 Points
Ok. I disabled and reenabled the boxes. Give it about 30 minutes to refresh.
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142 Points
Now I'm getting a message, "An error occurred. (LGI-0003, 904928598-1207176)"
Not sure what that means? It's still not letting me log in.
Thanks Drew,
Paul
Not sure what that means? It's still not letting me log in.
Thanks Drew,
Paul
Drew N, Community Manager
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262,450 Points
Good morning Paul,
I am sorry, I see that error and am not sure why you are receiving it. The boxes show as enabled. I ran so diagnostics on them and disabled and renabled them and still receive the error. I have escalated the issue to our mail administrators. I will let you know as soon as they tell me what is the problem.
Thanks
Drew
I am sorry, I see that error and am not sure why you are receiving it. The boxes show as enabled. I ran so diagnostics on them and disabled and renabled them and still receive the error. I have escalated the issue to our mail administrators. I will let you know as soon as they tell me what is the problem.
Thanks
Drew
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142 Points
Hello Paul4191, I just received notification that the mail box should be fixed. Can you please check it and reply here and let us know that you can log in ok?
Mike
Mike
Mike F., Alum
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184,478 Points
Hello Paul4191, I just received notification that the mail box should be fixed. Can you please check it and reply here and let us know that you can log in ok?
Mike
Mike
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142 Points
Yes - it works now, thank you!
Mike F., Alum
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184,478 Points
Paul4191, Thanks for letting us know. Glad would could fix this.
Mike
Mike
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206 Points
I am logging in from my Homestead website and I have changed all my passwords, but I still keep getting this message.
"LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1346228037-1423259"
Can you please help? Thank you.
"LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1346228037-1423259"
Can you please help? Thank you.
Drew N, Community Manager
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262,450 Points
pbaxterphotography0017,
What is the email address? I already responded to your other question. Let's keep this conversation in this topic.
Drew
What is the email address? I already responded to your other question. Let's keep this conversation in this topic.
Drew
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206 Points
They are, penny@pbaxterphotography.com and admin@makaylalouisephotography.com. I called yesterday and they told me 24 hrs and it still won't work. I have changed my passwords numinous and still nothing.
Drew N, Community Manager
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262,450 Points
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96 Points
This reply was created from a merged topic originally titled I cannot log in to my email - it says invalid credentials - black text one line o....
I cannot log in to my email - it says invalid credentials - black text one line on a white screen. What to do? I need to access my clients!
I cannot log in to my email - it says invalid credentials - black text one line on a white screen. What to do? I need to access my clients!
Drew N, Community Manager
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262,450 Points
Hi Heather2955,
Yesterday
at about 7pm MST, your email was used to send in excess of 10,000
emails in less than an hour. Our system will not permit that large a
mailing. If this was not you, then someone may have compromised your
account and used it without your knowledge. Please run an update on
your security software and then run a full system scan to see if there
are any security threats on all computers you use to check your email.
Once done with that, you can use these instructions to change your
password.
Thanks
Drew
Yesterday
at about 7pm MST, your email was used to send in excess of 10,000
emails in less than an hour. Our system will not permit that large a
mailing. If this was not you, then someone may have compromised your
account and used it without your knowledge. Please run an update on
your security software and then run a full system scan to see if there
are any security threats on all computers you use to check your email.
Once done with that, you can use these instructions to change your
password.
Thanks
Drew
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382 Points
This reply was created from a merged topic originally titled cannot get email to accept my credentials.
No matter what I do, I cannot get into my email account. I've used different email addresses, different passwords, all I get is "invalid credentials."
No matter what I do, I cannot get into my email account. I've used different email addresses, different passwords, all I get is "invalid credentials."
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382 Points
I have changed my password repeatedly. I have changed my user i.d. repeatedly. All I get is the "Invalid Credentials" page.
Drew N, Community Manager
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262,450 Points
Jack Mulcahy,
I am not sure you are changing the password in the correct place. The user ID for your email is the email address you are trying to check and can't be changed. Follow these instructions and let us know if it works or not.
Drew
I am not sure you are changing the password in the correct place. The user ID for your email is the email address you are trying to check and can't be changed. Follow these instructions and let us know if it works or not.
Drew
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236 Points
I am now getting this error message too. HELP!
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92 Points
This reply was created from a merged topic originally titled Can't access email in months..
Haven't been able to access email in months. Am using the webmail link and Google Chrome but everytime I try, error message says "invalid credentials". I can log into the account, just can't access email. Help!!
Haven't been able to access email in months. Am using the webmail link and Google Chrome but everytime I try, error message says "invalid credentials". I can log into the account, just can't access email. Help!!
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82 Points
This reply was created from a merged topic originally titled Error message when trying to view my emails..
I get this error message when trying to view my emails. LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-97826006-925718677 Anybody know how to fix this ???? This continues to happen on both my sites: ltakach@njrealestate.net & customer service@thebestcleaningservice.net
I have had tech support assist me with this numerous times in the past. But, It appears to be just a temporary fix as the problem continues to persist, so much so, that I basically, cannot use either email. Very frustrating to not know I am missing potential business. Linda Takach
I get this error message when trying to view my emails. LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-97826006-925718677 Anybody know how to fix this ???? This continues to happen on both my sites: ltakach@njrealestate.net & customer service@thebestcleaningservice.net
I have had tech support assist me with this numerous times in the past. But, It appears to be just a temporary fix as the problem continues to persist, so much so, that I basically, cannot use either email. Very frustrating to not know I am missing potential business. Linda Takach
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2,886 Points
This reply was created from a merged topic originally titled Email Down?.
Can Not Login to Email. Getting Message:
LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=763751593-12815976
Can Not Login to Email. Getting Message:
LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=763751593-12815976
Drew N, Community Manager
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262,450 Points
Email is not down. This indicates a incorrect email address or password. Update the password if the address is spelled correctly..
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2,886 Points
Have been on all day. They it kicked me out. Reset the password and back in. Just refreshed again and kicked me out again.
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2,886 Points
Error message:An error occurred. (LGI-0003, -552910949-12649)
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2,886 Points
Now it let me back in. This is a problem NOT On my side.
Drew N, Community Manager
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262,450 Points
What is the email address?
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80 Points
So why is the passwords changing? It has worked for a long time, are you guys updating on your end and just figuring it'll be ok? Well like many, we're loosing possible business so lets get to the bottom of it will you?
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282 Points
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92 Points
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94 Points
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164 Points
Drew N, Community Manager
Drew