What does invalid credentials mean when trying to log in to my email?

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This error means that your password is incorrect.  Please use the link below to reset your email password.There are a number of reasons this can occur.  Please make sure not to reuse an old password.  Make up a new one using our requirements. Your old password could very well be compromised. You should also run a comprehensive security scan to make sure you have no malware.

How do I reset my email password?

What are the password requirements?
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Drew N, Community Manager

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Posted 4 years ago

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Tim9359

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This reply was created from a merged topic originally titled
Can't access email.."Invalid Credentials" error. HELP.


Trying to get into my email to reply to potential customers but, I keep getting " Invalid Credentials" error. This is costing my business lots of money.
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Drew N, Community Manager

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Were you able to access your email after changing the password.

Drew
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Michael5382

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This reply was created from a merged topic originally titled
E MAIL IS DOWN. AGAIN..


Can not log in to check e-mail.
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Drew N, Community Manager

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First, try to change your password.
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Paul4191

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This reply was created from a merged topic originally titled
I keep getting a message saying Login Information Incorrect.


Yesterday my account was suspending due to a change in credit card information and forgetting to update it. I updated everything yesterday at noon and now it seems emails are going through and the website it back up and running. However, I can't log into my email. I double, triple check my login information and yet I can't figure out what has changed?!
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Mike F., Alum

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Paul4191,  Thanks for letting us know. Glad would could fix this.

Mike

I am logging in from my Homestead website and I have changed all my passwords, but I still keep getting this message.
"LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1346228037-1423259"
Can you please help? Thank you.
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Drew N, Community Manager

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pbaxterphotography0017,

What is the email address? I already responded to your other question. Let's keep this conversation in this topic.

Drew
They are, penny@pbaxterphotography.com and admin@makaylalouisephotography.com. I called yesterday and they told me 24 hrs and it still won't work. I have changed my passwords numinous and still nothing.
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Drew N, Community Manager

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pbaxterphotography0017,

I'm looking into this for you.

Drew
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Heather2955

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This reply was created from a merged topic originally titled I cannot log in to my email - it says invalid credentials - black text one line o....

I cannot log in to my email - it says invalid credentials - black text one line on a white screen. What to do? I need to access my clients!
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Drew N, Community Manager

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Hi Heather2955,

Yesterday
at about 7pm MST, your email was used to send in excess of 10,000
emails in less than an hour.  Our system will not permit that large a
mailing.  If this was not you, then someone may have compromised your
account and used it without your knowledge.  Please run an update on
your security software and then run a full system scan to see if there
are any security threats on all computers you use to check your email. 
Once done with that, you can use these instructions to change your
password.

Thanks

Drew
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Jack Mulcahy

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This reply was created from a merged topic originally titled cannot get email to accept my credentials.

No matter what I do, I cannot get into my email account. I've used different email addresses, different passwords, all I get is "invalid credentials."
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Drew N, Community Manager

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Jack8357,

You will need to change the password.

Drew
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Jack Mulcahy

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I have changed my password repeatedly. I have changed my user i.d. repeatedly. All I get is the "Invalid Credentials" page.
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Drew N, Community Manager

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Jack Mulcahy,

I am not sure you are changing the password in the correct place. The user ID for your email is the email address you are trying to check and can't be changed. Follow these instructions and let us know if it works or not.

Drew
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Chad6043

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I am now getting this error message too.  HELP!
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Clifford1065

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This reply was created from a merged topic originally titled Can't access email in months..

Haven't been able to access email in months. Am using the webmail link and Google Chrome but everytime I try, error message says "invalid credentials". I can log into the account, just can't access email. Help!!
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Drew N, Community Manager

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Clifford1065,

The first step os to reset your password. Try that and let us know.

Drew
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Clifford1065

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Have reset it several times and still says "invalid credentials". 
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Drew N, Community Manager

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I see 2 email addresses and I was able to log in to both. Which one are you have trouble with?

Drew
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LINDA7915

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This reply was created from a merged topic originally titled Error message when trying to view my emails..

I get this error message when trying to view my emails.  LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-97826006-925718677    Anybody know how to fix this ????   This continues to happen on both my sites: ltakach@njrealestate.net & customer service@thebestcleaningservice.net
I have had tech support assist me with this numerous times in the past. But, It appears to be just a temporary fix as the problem continues to persist, so much so, that I basically, cannot use either email. Very frustrating to not know I am missing potential business. Linda Takach 
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Drew N, Community Manager

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LINDA7915,

thebestcleaningservice.net uses our email service, but njrealestate.net is set to use Google Apps for email service.

Change the password on the thebestcleaningservice.net email address.
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Cristine7832

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This reply was created from a merged topic originally titled Email Down?.

Can Not Login to Email.  Getting Message: 
LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=763751593-12815976
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Cristine7832

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Have been on all day.  They it kicked me out.  Reset the password and back in.  Just refreshed again and kicked me out again.
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Cristine7832

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Error message:An error occurred. (LGI-0003, -552910949-12649)
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Cristine7832

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Now it let me back in.  This is a problem NOT On my side.
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Drew N, Community Manager

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What is the email address?
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Steve1627

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So why is the passwords changing? It has worked for a long time, are you guys updating on your end and just figuring it'll be ok? Well like many, we're loosing possible business so lets get to the bottom of it will you?
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Karen2865

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This reply was created from a merged topic originally titled I cannot login to our Email account.

Every login has error for TshirtsOnYou.com business emails 6 total

This just started today about 1:50pm Eastern

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-76090304-12655786
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Tony6396

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This reply was created from a merged topic originally titled Lucy Brong, Admin.

One of my staff's email account won't open up.  We are given error messages and it is regardless of which computer it is attempted.
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Sean5826

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This reply was created from a merged topic originally titled when i try to check email i get this LGI-0006 Categories=USER_INPUT Message='I....

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1957643106-16240511
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Raphael0273

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me too . I have changed password, but still same problem!!!
(Edited)

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