What are the requirements for my Hmail password?

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Hmail Account Security is critical for everyone that uses email. When an email account is hacked and used to send spam - it can impact every customer that uses Hmail. When our servers are blocked for sending spam - customers can't send critical emails.

Passwords must be 8-14 characters in length with at least 1 upper-case and 1 lower-case letter. No spaces or symbols other than !@#$%^&*(){}[] are allowed.

Here's how to make sure you're not part of the problem!

Increase the strength of your password.

Include at least one capital letter. Ex. homesteaD.

Include a character. Ex. homesteaD!. Only the following characters are allowed: !@#$%^&*(){}[]

Include a number. Ex. 55homesteaD!

Increase the length of your password. Include at least 8 characters in your password to increase security.

Don't use obvious words. Here's a list of the top 25 most commonly used passwords, with a little humor attached.

Don't use the same password from other personal accounts. Using the same password for every log in you have can make you vulnerable if someone was to figure out your code. Feel free to keep it similar, but change it enough so if you were to get hacked, you can limit the damage.

Update your password every 6 months Although updating your password every 6 months can be a frustrating task, it is a sure way to guarantee some level of safety for all of your accounts. One way to remember - change your passwords when you change your clocks!

Here is a password generating tool you can use for free. There are many out there, so you can search for others as well.

By utilizing the above tips, you have the greatest chance at avoiding your email from becoming vulnerable to a hack.

Thanks,

Homestead Community Team
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Drew N, Community Manager

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Posted 4 years ago

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Andrew2399

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This reply was created from a merged topic originally titled
Email Password Problems.


Yesterday i received the following error message when trying to login to my email account: LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1469162447-9379433. I changed the password and it worked fine all day. This morning when I tried to login with the new password I received the same message. I tried the old password too but that also did not work. Can anyone help me resolve this recurring problem. Thank you!
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Drew N, Community Manager

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Ok.  I have already submitted an escalation to the mail administrators.  I can't give you an ETA, but will update this topic when I hear back from them.

Drew
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Andrew2399

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Thank you!
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Drew N, Community Manager

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You're welcome
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karen8894

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This happens to me all the time. I have my access to webmail easily one day and the the next I have a message INVALID CREDENTIAL. This is costing me a lot of pain as my email over outlook also cant receive mails nor I can check my webmail from homestead. Is there anything wrong with your server ? Need to resolve this as it's happening too often this past month and this month
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Drew N, Community Manager

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I have not been seeing anything like this. Do you reset the password, or does it just start working again?
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Tim5660

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no matter how often I change my password I still get LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1768040773-11259441. just opened site and have never been able to chek email.
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Drew N, Community Manager

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We are working on your account. I'll post here when done.