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1. Configure tax settings. View Help Topic.
2. Configure shipping charges. View Help Topic.
3. Configure payment processor. View Help Topic.
4. Point your domain name to your new store. View Help Topic.
RECOMMENDED: EXPORT YOUR ORDER HISTORY: If you would like to maintain a record of your customers order history from the Prostores system, you can export a csv file with this data. View Help Topic.
If you have not yet established your administrative password you will need to do that first. Click here.
Please see this topic for the timeline for closing Prostores
Mike F., Alum
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184,678 Points
Posted 6 years ago
Mike F., Alum
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184,678 Points
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1,394 Points
hold my hand through this transition.
I would like someone to call me and hold my hand through this transition. I sell forensic supplies, therefore, website and ecommerce are not my forte. I paid for Homestead to build a custom homepage in 2008. I would like Homestead to go to BigCommerce and fix the homepage so it looks like it previously did. This should not be my responsibility. Also, please fix my tax and shipping costs, and anything else, too. I can't deal with this. I can't do this. I want to cry and scream. It's the end of the year. I've got boatloads of year-end filing and accounting tasks to deal with. What I really want to do is utter a lot of very, very bad language.
Note: This topic was created from a reply on the Is this change required – and why now? topic.
Mike F., Alum
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184,678 Points
We are very sorry for the frustration this change is causing you. We have done as much of the setup process on our end that we are allowed to do. There are some administrative functions that can not be performed on our end for security and limited access reasons. This thread shows the instructions for those steps which we can not do. If you do need help you are welcome to give us a call and we'll try to walk you through the process.
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1,394 Points
Mike F., Alum
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184,678 Points
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1,394 Points
From what I recall, when I last looked:
1. The font of a few words is incorrect. The titles "Categories," "Home," "Federal & Int'l," "News & Links," "Contact Us," "Ordering Info > Terms & Conditions > Privacy," "Blog," "Popular Brands," "Featured Products," "New Products" look like Times Roman, but should look like Arial.
2. The faint grey line at the top needs to be removed.
3. The e-mail address at the upper-right needs to be "clickable," but not be underlined or re-colored (which sometimes occurs when e-mail addresses get linked). The e-mail address goes underneath the P: and F: numbers.
4. The yellow blocks used to be a stripe (to mimic crime scene tape). It would be great if the blocks meshed up, so it looks like a stripe again.
After these tweaks are made, I believe we will look like we're back in shape (and better!). Thank you! (Still fumbling through the administrative stuff, however. Our shipping and tax situation is confusing.)
Mike F., Alum
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184,678 Points
We were able to make some of the changes with the email address, and the Ariel font. But there are limitations on the other changes due to the differences in templates in the two systems.
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132 Points
How do I get started to convert over my storefront? I need desperate help so step by step process will be good for me please..
Mike F., Alum
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184,678 Points
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338 Points
How do I transfer all my previous orders from homestead to Big Commerce?.
My products transferred to Big Commerce, but not my previous orders. How do I transfer my orders over?
Mike F., Alum
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184,678 Points
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338 Points
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338 Points
Mike F., Alum
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184,678 Points
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338 Points
Mike F., Alum
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184,678 Points
Mike
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338 Points
Mike F., Alum
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184,678 Points
Another option would be to just email the customer the url for the product page along with the item number so that they don't even have to search for the number.
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338 Points
Mike F., Alum
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184,678 Points
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80 Points
Information from Bigcommerce was never sent to my email to transfer over from Homestead. Where can I find this information to proceed?.
Mike F., Alum
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184,678 Points
Sorry you did not receive the email. The four steps above are where you will want to get started.
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80 Points
What is "Big Commerce"?.
Do I need to switch to the company called Big Commerce, or can I just leave my site as it is without a malfunction? Please help.
Mike F., Alum
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184,678 Points
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292 Points
Access to my store.
I am still waiting to be given assess to my store and the specific set of instructions on how to do so. When will this occur? Please confirm that someone is working on my store and please confirm that you have my current and proper email address so you can send me the instructions. I
Thanks, Robert
store address: http://stores.homestead.com/hstrial-b...
Note: This topic was created from a reply on the Timeline for closing Prostores topic.
Mike F., Alum
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184,678 Points
You'll want to start with the steps above.
Mike
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112 Points
get started.
How do I start my BigCommerce Store? I have no emails with directions to get started? I do not have an email, login, nor passwords to get started. I simply receive a message when trying to log into my Homestead account.
Note: This topic was created from a reply on the Timeline for closing Prostores topic.
Mike F., Alum
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184,678 Points
You will want to bookmark this as you'll need it periodically.
Follow the steps above to get started as this page outlines the required steps to make the store function.
Mike
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82 Points
Unsure of what to do for the transition to Bigcommerce.
Hi I am the owner of Just Favor and I do no understand what is required to transition my account. Can someone please advise..,Thanks
Mike F., Alum
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184,678 Points
To keep from getting overwhelmed, start out by focusing on the four steps above.
Mike
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112 Points
I have not recieved the email with my new login information.
My website is www.Ebuuks.com, and I have received no information via email to set up my new account. Can someone send me the link so I can start the process.
Thank you,
P Bey
Mike F., Alum
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184,678 Points
Focus on the four steps above to get started as they are required to make the store function.
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124 Points
how do I transfer my store.
how do I find out if my store has been transferred
Mike F., Alum
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184,678 Points
You'll want to bookmark this page and then follow the steps above to get started.
Mike
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94 Points
Need a link to settings.
HELP!!! I need to change over to Big Commerce. I need a phone call. I can't do this by message. At least need a link to where I find "settings" to set this thing up. My website is Fishbead.com My email is susan@susanmariethomas.com
Mike F., Alum
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184,678 Points
Mike
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94 Points
Mike F., Alum
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184,678 Points
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134 Points
need my CNAME and logon info for Big Commerce.
o, i have not been sent any login info via email for Big commerce
Mike F., Alum
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184,678 Points
You'll want to book mark this page and follow the steps above.
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214 Points
Big Commerce Site does NOT look the same, cannot get confirmation setup data is OK.
I have looked at my site, it is NOT the same quality as the one designed with Homestead. In additional I keep getting Final Messages from Homestead telling me I have to Add Payment Geteway, taxe, shipping etc, which I have Already Done.
I am concerned that NO one is aware of what is, and is not done.
I call BigCommerce, they are polite, but seem to put everything back to Homestead. I am tried of getting a run aroound.
I want my site to look the same as before - FIX THIS
I want confirmation from Homestead and BigCommerce that everything is OK.
I do not like being ignored.
Someone is NOT doing their job, and it appears the Homestead customers from what I read, are all getting treated with contempt and being dumped on a company which does not have all the necessary information.
Mike F., Alum
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184,678 Points
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84 Points
My website is not what it is supposed to be.
My store front is all messed up . It is being migrated to BIG Commerce- but I can't make changes and I've closed the store per instructions--I'm really angry as I got no notification about this and I have been having difficulty with the store front to begin with.
I am really frustrated and frankly don't even have a clue where to start asking questions. Tired of being "on hold"
Mike F., Alum
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184,678 Points
Mike
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82 Points
Welcome information with big commerce not recieved??.
I purchased a Big Commerce site with Homestead two days ago and have yet to receive any email from anyone with information on how to get started?? IS there a contact email that I can send someone this question??
Mike F., Alum
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184,678 Points
Let us know if you run into any problems.
Mike
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214 Points
Rotton service from Homestead and BigCommerce. NO one replies.
MY Store has been down now for 3 Days. Here is the message, my customers are getting"
Homestead
We're sorry, this feature is currently unavailable.
We are currently doing maintenance on our store and are unable to accept orders at this time. We hope to be available for purchases again soon.
I have made all the changes to Bigcommerce. What is happening. Who is going to pay for this problem.
I need someone to reply to me, not at my address george@sprintos.ca
Mike F., Alum
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184,678 Points
Mike
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162 Points
INTUIT/HOMESTEAD/STOREFRONT STINKS -- BUYER BEWARE!!!!!!!!!!!!!.
DO NOT USE STOREFRONT!!!!! DO NOT USE INTUIT!!!!!!! Homestead recently changed to "big commerce" the look of my custom built (by homestead/intuit) has changed -- many errors. Called and a few were fixed, called again, they said still working on it, called again and the assh*le who answered the phone said it was now my problem to change the code that I had paid to have made!!! then he transferred me to big commerce -- who have nothing to do with site design. My photos on each one of my navigation pages have disappeared (according to the last jerk I talked with -- he said I never had any photos there!!!) ink color has changed, page color has changed, descriptions of all products should have better font color to see -- not have the "not rated" word on each product highlighted. Shopping cart page (when items are in the cart) should work. Title of pages should be on the right spot. One word on my home page shouldn't be in white, my links should all work. "light green" search button doesn't even fit in the "white box" all meta tags, page descriptions, and google search words for each page have disappeared. This was all paid for and "built" in my site through the intuit design team. I WOULD NEVER USE INTUIT AGAIN, but my busy shopping time should be coming, even though nobody can really find my site since all their SEO they have sold me (and have even refunded a lot of it because of such piss-poor performance) has been worth absolutely nothing.
Please let me know where I can post some honest reviews to save other potential customers from using this TERRIBLE service. The one thing intuit/homestead have going for them GREAT SALESMEN! They give you a great "sale" but then everything else is downhill!!!!!!!!!!!!! You need help, be prepared to pay for it!!!! Pam, www.yourweddingstore.com
Mike F., Alum
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184,678 Points
I'm sorry, if this causes confusion.. I moved this post into this thread on accident. I can see that you did speak with a telephone rep. Where you able to get your issues resolved? Or is this being worked on?
Mike
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102 Points
Customers blue to look but not purchase.
Is anyone having issues with their website being up but people are unable to purchase items? This has been going on since this a.m. Thought it was a temporary glitch but it is not.
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82 Points
We never received a log in URL for Bigcommerce and customers can't check out..
We have not received a log in URL to be able to get in to Bigcommerce to change over the domain. When going to the storefront on our site, it will not allow you to go beyond the "add to cart". The message received is "We are currently doing maintenance on our store and are unable to accept orders at this time. We hope to be available for purchases again soon". How can we get it to switch over so people can order from our storefront??
Mike F., Alum
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184,678 Points
If you are just getting started, focus on the four steps above to get the store operational.
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82 Points
cant access new storesite.
ok, so I have made the switch to BigCommerce and I cant find my email about getting started-what is a step by step process to start? They dont answer their phones either....Ive been trying for an hour-nobody home. Im about to call my bank to have them blocked from charging my account anymore.
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Storefront powered by Bigcommerce
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Kueichu7804
Mike F., Alum
Kueichu7804
Mike F., Alum
Kueichu7804
Drew N, Alum
Drew
Kueichu7804
Drew N, Alum
Kueichu7804
Mike F., Alum
Kueichu7804
Mike F., Alum
Kueichu7804
Mike F., Alum
Kueichu7804
Kueichu7804
Mike F., Alum
Mike
Kueichu7804
Kueichu7804
Mike F., Alum
Kueichu7804
Kueichu7804
Mike F., Alum
Kueichu7804
Mike F., Alum
Kueichu7804
Kueichu7804
Mike F., Alum
Mike
Kueichu7804
Kueichu7804
Mike F., Alum
For your second question, can you please explain in more detail. I'm not seeing anything for "weekly specials". Can you clarify where this is and what exactly you want to do please?
Kueichu7804
Kueichu7804
anyways..On my homepage underneath the carrousal.. u will see 4 picts there under weekly specials .. those picts needs to be able for me to choose which pict goes there.. .. there should be a function where i can check "YES this is a featured product" and it will show up as that pict. I noticed under product edit tab other details has that function. please help thanks
Kueichu7804
2nd on the homepage underneath the carousal you will see weekly specials. there is 4 pict .. those picts need to be able to replace. there is a check box that i can choose "Yes this is a featured product" and it will show that pict . I noticed you also have that function under edit product other details please help thank you
Kueichu7804
Kueichu7804
Mike F., Alum
Mike
Kueichu7804
I know you are trying to help I do appreciate that but the last msg should of been researched thoroughly then to tell me that those colors where not blue or red on the old store. That was just so un called for.
Kueichu7804
Mike F., Alum
Are you referring to the links in the main navigation menu?
Kueichu7804
Kueichu7804
Kueichu7804
Kueichu7804
Drew N, Alum
Drew