what happened to the chat capability? I cannot find it?

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mneuman75222266

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Posted 8 months ago

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8 months ago
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susan2829, Champion

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If you mean the Chat for support, it was discontinued several months ago. Below are the hours and contacts:

Hours of Operation for Live Support

Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
8 months ago
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mneuman75222266

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Yes!  That is too bad because it was very convenient.  Is there an email support address?
8 months ago
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susan2829, Champion

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The only support is as listed above: phone and the Community
8 months ago
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mneuman75222266

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What is the normal wait time for phone support.  I have been on hold for over 15 minutes now.  kinda ridiculous.
2017-09-08T20:22:51+00:00
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Drew N, Community Manager

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There is no real normal. We do like to keep it under 10 minutes. Currently I am showing 12 minutes as the max time for the tech support queue. Did someone answer you?

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