what happened to the chat capability? I cannot find it?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Photo of mneuman75222266

mneuman75222266

  • 222 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
2 years ago
Photo of susan2829

susan2829, Champion

  • 43,192 Points 20k badge 2x thumb
If you mean the Chat for support, it was discontinued several months ago. Below are the hours and contacts:

Hours of Operation for Live Support

Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
2 years ago
Photo of mneuman75222266

mneuman75222266

  • 222 Points 100 badge 2x thumb
Yes!  That is too bad because it was very convenient.  Is there an email support address?
2 years ago
Photo of susan2829

susan2829, Champion

  • 43,192 Points 20k badge 2x thumb
The only support is as listed above: phone and the Community
2 years ago
Photo of mneuman75222266

mneuman75222266

  • 222 Points 100 badge 2x thumb
What is the normal wait time for phone support.  I have been on hold for over 15 minutes now.  kinda ridiculous.
2017-09-08T20:22:51+00:00
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
There is no real normal. We do like to keep it under 10 minutes. Currently I am showing 12 minutes as the max time for the tech support queue. Did someone answer you?

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction