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222 Points
Posted 2 years ago
susan2829, Champion
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43,192 Points
If you mean the Chat for support, it was discontinued several months ago. Below are the hours and contacts:
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Community:
Homestead Techs available Mon - Fri
Community Members - Available 24x7
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222 Points
Yes! That is too bad because it was very convenient. Is there an email support address?
susan2829, Champion
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43,192 Points
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222 Points
What is the normal wait time for phone support. I have been on hold for over 15 minutes now. kinda ridiculous.
Drew N, Alum
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262,816 Points
There is no real normal. We do like to keep it under 10 minutes. Currently I am showing 12 minutes as the max time for the tech support queue. Did someone answer you?
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This conversation is no longer open for comments or replies.
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