WebsiteBuilder Mobile Not Working

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  • Updated 1 month ago
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Nothing I do when editing the mobile version of the site is reflecting when I publish the changes. I added a covid update to www.thebarbershopdenver.com which looks good enough on desktop and the mobile preview looks ok/good enough, but it doesn't actually reflect what things look like on mobile. I've tried to update the section every which way but whatever I do doesn't change a thing when I preview from my phone. 
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Kyle0763

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Posted 1 month ago

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david2953

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Kyle...you may want to try refreshing your browser on your phone.
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Kyle0763

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Yea I've refreshed and tried multiple browsers. 
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Michelle C, Employee

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Hello,

When I look at the site on a mobile device it matches all the content on the desktop site as well as what shows in the builder on the mobile view. It is possible there was some caching occurring. Are you able to see the updates now?
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Kyle0763

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What kind of device are you using? I have an iPhone XR. Here is a screenshot from Chrome incognito mode. The problem I'm having is the Covid Update overlaying on the shop name. I can't seem to do anything that moves or changes it. 
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Michelle C, Employee

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That happens because the image is set as a section background. To have this not overlap, add the image to the desktop site and turn off the option starts visible under size and position. This is so the image will not show on the published desktop site. Next go to the mobile editor and clear the section background. The image will be there as a separate element, place it in the desired location and this will have them stack on mobile. 
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Kyle0763

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Thanks Michelle. Let me see if I can find that photo and I'll give that a shot. 
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Michelle C, Employee

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No problem. It will be under my images since it has already been uploaded. 

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