Problem with website loading.

  • 0
  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

It is taking minutes to load my webpages. Normally takes less than a second.
Other sites I am visiting are fast.
Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb

Posted 5 years ago

  • 0
  • 1
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
We are investigating a possible network issue.  We'll post any updates to this page: https://community.homestead.com/homestead/topics/august_12_2014_problems_accessing_homestead_com_and...
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
nickm7423,

If you are still having slowness issues accessing your site, can run a "tracert" report for us, and then  copy and paste the report here?

Please run a trace route per the instructions below. and paste the results here.

1. Open the Run box using pressing the Windows key +R. 


2. Type “CMD”  and press “Enter” to open the
command prompt

3. Next, at the prompt enter tracert
homestead.com
and allow it to finish. 



The tracert command will produce a report that looks like below.


Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb
Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb
C:\Users\Nick>tracert homestead.com

Tracing route to homestead.com [209.157.71.50]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.3
  2    31 ms    31 ms    16 ms  96.120.76.5
  3     9 ms     9 ms     9 ms  xe-10-1-0-32767-sur01.lansdale.pa.panjde.comcast
.net [68.85.77.125]
  4    15 ms    19 ms    11 ms  ae-25-0-ar03.ivyland.pa.panjde.comcast.net [69.1
39.192.65]
  5    15 ms    15 ms    15 ms  pos-3-14-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.95.169]
  6    14 ms    14 ms    12 ms  he-0-12-0-0-pe02.111eighthave.ny.ibone.comcast.n
et [68.86.87.170]
  7    14 ms    13 ms    13 ms  50-242-151-70-static.hfc.comcastbusiness.net [50
.242.151.70]
  8    13 ms    35 ms    16 ms  ae-7.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.1
65]
  9     *        *        *     Request timed out.
 10    44 ms    41 ms    43 ms  ae-0.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.5
]
 11    87 ms    88 ms   112 ms  ae-4.r20.snjsca04.us.bb.gin.ntt.net [129.250.4.1
03]
 12    86 ms    86 ms    86 ms  ae-1.r01.snjsca04.us.bb.gin.ntt.net [129.250.4.2
07]
 13    86 ms    88 ms    86 ms  ae-2.r01.mlpsca01.us.bb.gin.ntt.net [129.250.8.1
34]
 14   283 ms   202 ms   206 ms  mg-2.a07.mlpsca01.us.da.verio.net [129.250.25.20
1]
 15    84 ms    85 ms    86 ms  128.242.105.42
 16   100 ms    86 ms    86 ms  www.homestead.com [209.157.71.50]

Trace complete.

C:\Users\Nick>
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
Thank you!

Mike
Photo of Cristine7832

Cristine7832

  • 2,886 Points 2k badge 2x thumb
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Crissy>tracert homestead.com

Tracing route to homestead.com [209.157.71.50]
over a maximum of 30 hops:

  1  1094 ms     1 ms    <1 ms  10.1.10.1
  2     8 ms     8 ms     9 ms  96.120.36.121
  3     9 ms     9 ms     9 ms  te-8-2-ur01.portstlucie.fl.pompano.comcast.net [
68.86.162.133]
  4     8 ms    13 ms     9 ms  162.151.2.1
  5    14 ms    14 ms    13 ms  he-0-9-0-0-ar01.northdade.fl.pompano.comcast.net
 [69.139.182.33]
  6    16 ms    17 ms    15 ms  he-2-7-0-0-cr01.miami.fl.ibone.comcast.net [68.8
6.93.81]
  7    20 ms    17 ms    17 ms  pos-0-0-0-0-pe01.nota.fl.ibone.comcast.net [68.8
6.87.102]
  8    18 ms    13 ms    16 ms  ge-2-1-0.mpr2.mia1.us.above.net [64.125.12.13]
  9    48 ms    49 ms    47 ms  ae12.cr2.iah1.us.above.net [64.125.21.105]
 10    76 ms    77 ms    81 ms  ae3.cr2.lax112.us.above.net [64.125.21.86]
 11    85 ms    86 ms    86 ms  ae1.cr2.sjc2.us.above.net [64.125.31.233]
 12    89 ms    85 ms    88 ms  xe-0-1-0.mpr1.sjc3.us.above.net [64.125.31.161]

 13    84 ms    84 ms    84 ms  64.125.187.10
 14    87 ms    86 ms    88 ms  www.homestead.com [209.157.71.50]

Trace complete.

C:\Users\Crissy>
Photo of Cristine7832

Cristine7832

  • 2,886 Points 2k badge 2x thumb
Any ETA on this?
Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb
 I'm spending a lot of $ on ppc ads and my site is not operating. A little notice would be nice next time. I wonder how many times this happens without me noticing.
Photo of Cristine7832

Cristine7832

  • 2,886 Points 2k badge 2x thumb
Looks like we are up and running now.  Just tested and is running smoothly
.
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
Cristine7832,   Thanks for the followup!
Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb
Oh much better
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
Sorry but we don't have an ETA on this.  We obtained numerous trace route reports from various people and have tracked down the problem. This is an issue with a downstream data provider, not directly with Homestead.  This problem only affects  certain people depending on your location the network routing. Also, with regard to PPC advertising, this would have no impact.
Photo of Cristine7832

Cristine7832

  • 2,886 Points 2k badge 2x thumb
Mike, it looks like we are up and running smoothly now.  Testing and all systems are operating as normal and correctly.  Just so you know.

Photo of nickm7423

nickm7423

  • 288 Points 250 badge 2x thumb
Mike, looks like it is working good now. As far as PPC goes, If my adds get clicked and only half my web page loads or send them to an inoperable website, I still owe google for those clicks
Photo of Mike F.

Mike F., Alum

  • 184,678 Points 100k badge 2x thumb
Sorry, I misunderstood your comment about the ppc. Yes that is possible. Unfortunately we don't have any control, or ability to track those instances. Since this was actually an internet/network issue and not Homestead, we don't have any control over an instance such as this. I don't know if Google provides any allowance for something like this buy you might check with them.

This conversation is no longer open for comments or replies.