website still showing as not secure

  • 0
  • 1
  • Problem
  • Updated 6 days ago
  • Solved
I created a new website due to my old website being created with the outdated program. After creating the new website and publishing, I waited a few days to allow for the system to be updated. After waiting a few days, it was still showing the site was unsecure.  I call Homestead and spoke with a representative and they said they fixed the problem and to give it a few days to update. That was last Monday and my site is still showing it is unsecure.  
Photo of Jaime1850

Jaime1850

  • 90 Points 75 badge 2x thumb

Posted 1 week ago

  • 0
  • 1
Photo of lynn7364

lynn7364

  • 562 Points 500 badge 2x thumb
I tried to go to my website today and am having the same problem. It says the security certificate is invalid. 
Photo of Michelle C

Michelle C, Employee

  • 13,938 Points 10k badge 2x thumb
Hello Lynn,

I do see you called into support to get assistance with this and I do see all the websites on your account showing secured. 
Photo of Jaime1850

Jaime1850

  • 90 Points 75 badge 2x thumb
I found another thread on the community with this link https://community.homestead.com/homestead/topics/websitebuilder-ssl-cnvdqnt2aqgpr and followed the instructions, waited all day, and my website is now showing secure. Hope this helps fix the problem with your website as well!
Photo of Michelle C

Michelle C, Employee

  • 13,938 Points 10k badge 2x thumb
Hello Jamie,

When I visit the website on the account I do see it showing as secured. It may have taken a bit longer to propagate in some areas. Were you able to see it secured? If you still are not seeing it secured try clearing the cache on your browser. 

Photo of Jaime1850

Jaime1850

  • 90 Points 75 badge 2x thumb
Michelle,

        Thank you for responding! I was able to fix the problem myself by finding the solution on the community help thread. That is a very useful tool for when Homestead is closed...much appreciated! 
Photo of Michelle C

Michelle C, Employee

  • 13,448 Points 10k badge 2x thumb
Perfect! Glad you were able to figure it out.