Website running VERY slow last few days

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  • Updated 5 years ago
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My website has been running very slow the past few days, its almost not usable at all, I called support they said they are aware of the issue..... Is this still an issue for other people..? Im going to have to move providers if this continues, its so disappointing my website is now running at a snails pace with no explanation whatsoever!
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Lourdes9353

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Posted 5 years ago

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Drew N, Alum

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I don't know where they are all located, but you have several images that are pretty large. 2MB each. Also, you have a bunch more that are between 300kb and 1MB. It may help to optimize those a bit better. I am looking into the issue, but file sizes that large will cause some slowness.
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Lourdes9353

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Hi Drew,
There may be some large file sitting in my Directory, however, there are no images close to that on my published pages, my website is very well optimized. I had work on my website daily and have had the website for 5 years. So when I say there is an issue there is, there is a very clear issue in the performance of my site., it has nothing to do with content on my pages, my website normally runs without issue, now I cant even navagate around the site with out pages timing out or taking a very long time to load. The staff in my shop have also reported it, they use the site to help customers on products, and they also are reporting that they cant load pages. This has been happening the last week. There is no point in contacting chat support, all they ever say is clear your cookies, useless.
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Drew N, Alum

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No problem just making sure. Yes there is an issue that is being addressed, but just being thorough. Can you give me a couple URLs that won't load? Is it consistent or not? I see some minor slowing, but nothing like what you are describing or any time outs. I haven't checked all 500 pages, which is why I am asking if some pages consistently fail.
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Lourdes9353

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Thanks Drew,
Its not isolated to specific pages, sometimes, pages will load normally, however, when navigating around the site, i encounter issues where I get timeouts and slow loading times, on visiting the same pages at a different time they seem to load normally, its just an allover very noticeable degrade in the sites performance.
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Drew N, Alum

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Ok. We're looking into it.

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