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I have NO clue as to why all of a sudden my website is down. I get charged my monthly fees every month for years now and am all paid up. I have my registration for my business that started 90 minutes ago while clients started calling me about the site not existing. Absolutely unacceptable. And I have NO way to get customer support to help with this until Monday. My other website works totally fine so this makes zero sense to me. Why am I paying so much to have you host my domain and websites if there is no access to my page??
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130 Points
- VERY angry
Posted 2 years ago
themieleman, Champion
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61,976 Points
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130 Points
My domain is registered through Homestead. I transferred it YEARS ago from godaddy.com
I also noticed my email account hasn't been working for a week or two - well no emails since then and I tried emailing myself and out and still nothing. When I checked my domain on WHOIS is shows STATUS: CLIENT HOLD. I am all paid up so I am completely unsure of the reason for this.
I also noticed my email account hasn't been working for a week or two - well no emails since then and I tried emailing myself and out and still nothing. When I checked my domain on WHOIS is shows STATUS: CLIENT HOLD. I am all paid up so I am completely unsure of the reason for this.
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130 Points
Thank you. I changed to an email that I have access to, since my SwimToYou email is also not working. I verified so now I guess I will sit and wait and keep refreshing to see if it goes back up.
Thank you for your help.
Thank you for your help.
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130 Points
Its been an hour since I updated the domain contact info (I did that before I was sent that message about reading the post, from above). And so far, still nothing. Though it says it can take up to 48 hours. This is just so irritating. I have been promoting the registration for the summer swim program for a few weeks now and I had the form set to open at 6:00PM PST this evening. My clients can't even email me but a few have called me asking what's going on. It just seems to unprofessional on my end with an inaccessible site and email. Plus this is A HUGE portion of my yearly income so this affects me tremendously. Now I will have to hear about it next week from the school directors who are looking for a reason to shut the program down. Not happy at all about this and wish there was another option. I will continue to refresh and check my site and hope to god it goes up way sooner than 48 hours.
themieleman, Champion
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61,976 Points
Unfortunately, we, like you, are Community Members and can't assist you with server issues. The Homestead Staff will return on Monday.
Brian4612, Champion
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32,224 Points
Sadly Amy it appears you fell foul of ICANN's registration rules ( nothing to do with Homestead) as the link provided above would have explained. I have noticed the website was updated today, 22 April. The good news is your website is back up and running.
Drew N, Community Manager
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261,468 Points
