Website is being re-directed to a Torrect Downloads (fantasyfacesbybelle.com.au) after 18 years on Homestead this is a first HELP

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Website is being re-directed to a Torrect Downloads (fantasyfacesbybelle.com.au) after 18 years on Homestead this is a first HELP
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John7490

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hello,

That domain is not registered on Homestead or pointing on any Homestead account, so unfortunately, I cannot see why it is redirecting to that site.
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John7490

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Now it re-directs to another site, or cannot find my sit with an 404 Error
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Elyzabeth , Official Rep

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I'm sorry, this domain is not connected to Homestead in any way, we cannot assist you with this. You will need to contact your domain registrar or host.
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John7490

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You are now contacted.  As Homestead is my registrar and host you cannot say contact someone else.  It's in your ballpark.  Fix it.
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Elyzabeth , Official Rep

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We are not the registrar or the host. The domain is registered with an Australian company I am not familiar with and no Homestead account pulls up with this domain. Unfortunately, we cannot help you and you would need to find the company you have your domain through.

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John7490

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However.  WWHSAlumni.com is a homestead website registered with homestead and hosted since 2000 by homestead.  It is the website being redirected away from my webpages.  It started yesterday and is still happening.  If Homestead cannot do anything for me, who can?  All I asked is how do I stop it? So I sign in and you don't even know who I am? Whatever happened to the phone numbers for tech support.  The times are there but the telephone number is missing.
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Elyzabeth , Official Rep

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The domain name you originally gave is not connected with Homestead. WWHSAlumni.com is, and it is working fine. I can go to the site and click through the pages and I am not redirected at all.
In regard to the issue you are experiencing with fantasyfacesbybelle.com.au, if I had the ability to help I would, but I have no control over that domain and you need to contact the company that does to get help resolving it.
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John7490

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Have received complaints from alumni around the country and myself about the website - www.wwhsalumni.com- getting a redirect in the top left-hand corner,  now going to "TODO IN MEGA" website.  in the address bar it says "http://wwhsalumni.com/".  If you click on connection on  the Page you get in the address bar Link httpw://whsalumnicom./index.php?portal". Since the redirect is happening at the WWHSAlumni site for some unknown reason why cannot you help. I have not been able to go to any page on the site. So now who am I suppose to go to. And by the way WWHSAlumni is not working fine.
(Edited)
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Elyzabeth , Official Rep

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This is the first you've told me about this redirect. Previously, you were talking about a domain that we have no control over.
Now, I am not getting redirected on this site. What exactly do people click on that is getting redirected from this site? Can you provide screenshots? It is working fine on my end, so we need to figure out how I can replicate this, so I can troubleshoot.
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Elyzabeth , Official Rep

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Nothing is wrong with the pointing of the domain, so if it is redirecting, it is most likely bad HTML that has been placed on the page. If that is the case, you will need to remove that from the builder and republish.
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John7490

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We do not have to click on anything.  We never get to the index page. When you type in or click a saved link to the site it takes you straight to the other site or the last time I tried I got a page with
 "Recvfailure: Connection reset by peer" on top of the page. Then the next time and what most are getting.
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Elyzabeth , Official Rep

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Ok, give me a little bit to look into this
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John7490

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Seems the problem has been corrected as of right now.  The Web pages are working as intended.  As I said before eighteen years and this first time I have seen anything like this.

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Elyzabeth , Official Rep

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I'm glad it is corrected. The only thing I could see that might have been causing this was that you had 2 nameservers pointing to Cloudflare, and one nameserver pointing to us. I reset the nameservers back to Homestead for all 3. If you need a secure site, you will have to re-do the Cloudflare set up, but I would be cautious with your existing account because that seems to have been pointing to that redirecting site.

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