website builder wont let me upload images?

  • 0
  • 1
  • Problem
  • Updated 8 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

when I go to bring in a new image into the template by replacing a image as a .jpg it keeps failing the upload?
Photo of Roger3220

Roger3220

  • 1,024 Points 1k badge 2x thumb
  • frustrated

Posted 8 months ago

  • 0
  • 1
Photo of Michelle C

Michelle C, Employee

  • 37,392 Points 20k badge 2x thumb
Hello,

I few things I would recommend is uploading it as a new image and not using the replace image button, renaming the image and re-upload with the new name and also make sure you are using a recommended browser, google chrome or Firefox. If the issue still persists I can run some tests to see if I can replicate the error. What website are you having trouble with? 
(Edited)