website builder error when accessing template

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  • Updated 4 months ago
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error 404 when trying to get a website template 
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dbrguys6099

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Posted 4 months ago

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dbrguys6099

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this is discouraging I have read through related conversations and did what they say with NO success

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Michelle C, Employee

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Hello,

The reason you are receiving an error when selecting a template is because you have the same email address on file for 2 homestead account which confuses the system. To resolve this, you will need to change the email address on your accounts contact information to an email address you have not used on a previous account. Once it is changed you should be able to select a template. 
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dbrguys6099

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worked thank you much, now trying to publish and comes up 404 error on the search engine. I signed out then signed back in and renamed as the instructiois said then republished with no good results yet?

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Michelle C, Employee

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When I look at the site the domain is currently attached to I see choose design. Have you already built and saved the content on that specific site url? 

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