Website appearing on mobile device and not desktop

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  • Updated 4 months ago
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www.mtmorris-il.org
This site seems be live on my mobile phone but it is showing as (404) on my desktop. Why isn't it showing as the domain is pointed to the correct site and everything seems to be working fine otherwise.
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William0235

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Posted 4 months ago

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Michelle C, Employee

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Hello,

When I go to that domain name I do see a website coming up. I am not able to replicate a 404 error. Are you still seeing that error on a desktop? 
 
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William0235

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This has been fixed but now I am experiencing the same thing with another site - www.disciplesumc.org. I just checked and again am receiving 404 Page Not Found :(
I have cleared cache and cookies and tried everything that I could think of. Your help in resolving this is very much appreciated.
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William0235

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The www.disciplesumc.org site that I am currently having problems with is pointing to disciplesumc2017.homesteadcloud.com if that is of some assistance. Again, I am not having any problems as it shows on my mobile device but it is not appearing on the desktop where the client wants to see it. Again your help is appreciated.
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Michelle C, Employee

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Hello,

The domain disciplesumc.org is not pointed to Homestead so we are not able to make the connection. I do not see the name serves or A records pointed. You can update the name servers with the registrar https://community.homestead.com/homestead/topics/how_do_i_point_my_domain_to_homestead_using_nameser... to point the domain or use DNS settings. 
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William0235

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How can my site be recognized on my mobile device and not on my desktop. Apprarently the nameservers are working. I don't understand your answer. I need a quick turn around on this as the site has been down for 3 days and it needs to be operational by this weekend. I need assistance.
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Michelle C, Employee

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It does not work on any mobile device I try it on, I apologize. You need to point the domain to Homestead to use it with a Homestead site. Currently the name servers or the A records are not pointing to us. The current name servers are 

NS0.DIRECTNIC.COM
NS1.DIRECTNIC.COM

Homestead is not the registrar of this domain so it will need to be pointed from the current domain hosting company. You can set the name servers to 

NS1.MDNSSERVICE.COM
NS2.MDNSSERVICE.COM
NS3.MDNSSERVICE.COM
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William0235

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Working with the client they are pointed to the site. On there end it appears that everything is in place, but from the homestead side it does not appear to be working the set up is as www.disciplesumc.org points to www.disciplesumc.org that I have set up that points to disciplesumc2017.homesteadcloud.com. What can we do as far as the site to get it to show.
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Michelle C, Employee

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If you only want to forward the domain to the url disciplesumc2017.homesteadcloud.com, the domain cannot be added to the Homestead account as a pointed domain. I can delete the domain from the account if you want to use this process. However, when someone enters disciplesumc.org it will show disciplesumc2017.homesteadcloud.com in the address bar since you are forwarding and not pointing the domain.  
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Michelle C, Employee

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I removed the domain from the Homestead account and it works now. 
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William0235

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I believe now that I read this that I may have set up mtmorris-il.org incorrectly and because of this the client is not receiving emails as they were. Can I get mtmorris-il.org to point to mtmorris-illibrary.homesteadcloud.com and with the domain mtmorris-il.org again use the nameservers ns1.softlayer.com, ns2.softlayer.com and would this allow them to receive emails as they had before and not use the homestead email program? This would be a great savings to them.
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Michelle C, Employee

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The domain mtmorris-il.org is connected to the site mtmorris-illibrary.homesteadcloud.com and the name servers are pointed to Homestead to make this connection. I would recommend asking the company that is hosting the email for the DNS records for their email and we can enter those into our system to connect to their email server. 

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