website and webmail down

  • 0
  • 1
  • Problem
  • Updated 4 weeks ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

My website and webmail are down. I checked my payments and they are all up to date. Is this happening to anyone else? Also it looks like this may be the case since the 10th..
Photo of Lauren7847

Lauren7847

  • 150 Points 100 badge 2x thumb
  • confused

Posted 1 month ago

  • 0
  • 1
Photo of themieleman

themieleman, Champion

  • 65,898 Points 50k badge 2x thumb
What is your website address?
Photo of Lauren7847

Lauren7847

  • 150 Points 100 badge 2x thumb
Photo of themieleman

themieleman, Champion

  • 65,872 Points 50k badge 2x thumb
According to https://lookup.icann.org/lookup, your domain is on client hold.
Domain Status: clientHold

Your may want to review:  WHY MY WEBSITE WON'T LOAD - SITE DOWN:
It could be due to an incorrect link or perhaps failure to Verify - see THIS POST for information.
https://community.homestead.com/homestead/topics/extremely_important_domain
Photo of Lauren7847

Lauren7847

  • 150 Points 100 badge 2x thumb
that link you provided isn't working
Photo of Lauren7847

Lauren7847

  • 150 Points 100 badge 2x thumb
thank you for helping me
Photo of themieleman

themieleman, Champion

  • 65,872 Points 50k badge 2x thumb
You're right. They must have deleted that link. Client Hold is a problem the staff can address during regular business hours. They'll respond here or you can call for:
HELP!
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
Photo of Michelle C

Michelle C, Employee

  • 11,828 Points 10k badge 2x thumb
Hello,

Looks like this was able to be resolved I do see the website showing.

This conversation is no longer open for comments or replies.