Webmail conversion to Roundcube.

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  • Updated 2 years ago
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1. Where can I learn more about Roundcube?

We have several Roundcube topics prepared for you here in The Homestead Community:

2. Do I need to use different login credentials to access my email? You keep the same login credentials as you had before.

3. Do I need to reconfigure anything on my phone or desktop mail client? The conversion into Roundcube shouldn't have any effect on your phone or email client setup.

4. How do I access Roundcube? The same way you currently access webmail.

5. What happens to my mailbox's messages, calendar events, and contacts? All of your messages, calendar events, and contacts are automatically transferred into Roundcube for you. If you experience any missing data, please contact support.

6. Can I switch back to my previous webmail tool?
A) As we begin transitioning all of our customers onto Roundcube, we will still provide the temporary option to switch back to your previous webmail tool as a means to troubleshoot any difficulties you run into. However, all of our previous webmail tools will become unavailable once the migration into Roundcube is complete.

B) Unfortunately, once your account switches, we will be unable to switch it back. We will also be unable to take requests for early conversion.
7. I've purchased certain webmail upgrades in Open-Xchange. What happens to those as I get migrated into Roundcube?

You will retain any mailbox storage upgrades that you've purchased. Any Open-Xchange specific upgrades, such as an email suite, will be discontinued once you have been migrated to Roundcube. Any content that you have stored in your Homestead suite Infobox will be removed as part of the conversion. You will not be charged for discontinued Open-Xchange upgrades once you are converted to Roundcube.

8. My Address Book and Contacts did not migrate, what should I do? Do not worry! If your address book and contacts did not migrate, please contact us and we can fix it for you.


Distribution lists will not be migrated. You will need to create a group in Roundcube and add the addresses to the group.

You may log in to Open Xchange to view the list for the time being, but please do not add anything to Open Xchange after you have been converted. It will be lost once the Open Xchange servers are shut down.


9. Notice anything else strange? We want to know, please contact us for any feedback or concerns regarding the migration
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Drew N, Alum

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Posted 3 years ago

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Drew N, Alum

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Official Response
At this time, all new domains will be using Roundcube for Webmail. In the near future existing mailboxes will be converted from Open Xchange to Roundcube.
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David Tosch

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When will this happen. Open Exchange is becoming impossible to use. I often can't get an email to send.
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Drew N, Alum

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I don't have the time frame yet.

I am not sure exactly what issues you are having, but have you tried using different browsers? Chrome and Firefox seem to work best. Edge and IE often have sending problems. Do you get an error message? or does the message go to sent and never arrive?
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James9919

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Drew, my Homestead webmail changed to Roundcube, but yesterday it changed back to the old webmail. What's up?
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Drew N, Alum

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The developers reverted due to an issue with old passwords. We are on hold currently
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James9919

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got it, thanks!
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Daniel3786

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I just contacted my consumer rights advocate about problems and issue pertaining to Homestead, including my billing. I have been ignore here in regards to my concerns about my homestead email account disrupting my business with this supposed upgrade which is obviously flawed. I am missing my recent inbox messages, sent emails are scrambled in sent file, and sent emails file, and much more issues I do not appreciate. I also discovered discrepencies in my billing and looks like I have also been over billed as well.


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Drew N, Alum

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We certainly have not meant to ignore you. We are also not aware of any flaws in Roundcube itself. The problem people have run into are based on having very old passwords and prevent contacts and calendar entries from moving. The conversion was stopped on Wednesday and reversed. If you log into Homestead and click on email to log in, what program do you get? Is it all emails, or just some?

I don't see an issue with the billing. Back in October there was an announcement of a price increase. IT would have added $24 to your annual.
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Valerie8523

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I'm not getting email any more in roundcube.  not since March.  What is going on?
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Valerie8523

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I'm not longer getting email in roundcube, apparently since March.  I'm trying to contact customer service but the chat line is off line and i can't find a phone number.  HELP ME PLEASE
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Dana8736

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I can't send or receive email on my iphone since the switch to roundcube.  Is there a new configuration and where can I find it?
(Edited)
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Drew N, Alum

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Dana8736, Open Xchange and Roundcube are just browser based mail clients. It would not have changed anything relative to your phone. What is the email address you are having trouble with?

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