Webmail

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What is going on with the Webmail.  What is Roundcube and why does that come up instead of the open-XchangeServer?  Error message E-Mail module is not available.
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Leatricia9815

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Posted 1 year ago

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kingdomlive20146472

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Drew N, Community Manager

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Open Xchange Webmail is being changed to Roundcube webmail. The link above should work for you. if not, please let us know what the issue is and if you receive any error. If so, please specify the mailbox.
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Drew N, Community Manager

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Let me take a look. which email address?
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Leatricia9815

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I have none of my saved addresses (groups or individual)
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Drew N, Community Manager

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I check in Open Xchange on one email address and there were no contacts there. Can you tell me which email address you are logging into?

Unfortunately, we can't move lists, just contacts. List need to be made again.
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Leatricia9815

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Can you move all my contacts into Roundcube for me, please.  I am signed on to stronghold4christ@strongholdcommunity....  I had a lot of contacts.
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Drew N, Community Manager

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Unfortunately, there is an error right now that we are working on. I did view your contact list in Open Xchange. Once we resolve the error, I can take a closer look. I did see that you have several distribution lists. Unfortunately, those can't be copied. I am sorry, but the will need to be recreated.
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Jen6305

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Drew, My email hasn't worked since Monday :(  Please help.  jen@MassageHealing.net I have had clients all week telling me that my emails are bouncing and now I know that you changed to Round cube.    How soon can I get my email back up and running?  
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Drew N, Community Manager

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I am looking into this, though it has nothing to do with Roundcube. The server is reporting the mailbox as full, when it certainly does not appear to be.
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Jen6305

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Right, so then what can be done to fix it? Ive already deleted some emails.  
It worked before last monday.  
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Drew N, Community Manager

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Unfortunately, it is a quota issue. The quota is not space, but the number of messages exceeds 10,000. Open Xchange showed this. Currently Roundcube does not. We are getting it added so that it will be more easily visible to you.

So the solution is to delete some messages and empty the trash. You may have some in trash already. There may be other folders with old emails as well.

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