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It will help them to know which builder you are using. Desktop is the builder that you download to your computer SiteBuilder + is an online only builder Websitebuilder is the newest version and is also online only and is cloud-based
If you are using SB+ then you must be using the Duda mobile If you are using the latest version the mobile propagates as you build the site on the desktop editor
So the more info you supply the faster and easier it is for Support to help you.
Why is there no answer posted??? What is the point of this community if answers are not posted. I am having this same issue with my site. If you can't navigate the menu on the mobile site it is worthless!!