we are not getting emails from one particular customer. How can it be fixed?

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not getting emails from the following company:
Cristina.Estrada@modells.com.
emails have been going to barbara@wtidi.com & maria@wtidi.com. 
we checked spam ,etc but nothing is coming through
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tina7064

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Posted 10 months ago

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10 months ago
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Elyzabeth , Official Rep

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Hello tina7064

The IP address those emails are coming from has a reputation for sending a lot of spam. This is why those emails are being rejected from our server. That company will need to work on improving the reputation of their IP address.

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