Visitor Profiles

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  • Updated 12 months ago
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Why does the log not show all the people who are actually on our site? In know of several states that people are in and their counties but it doesn't show up in the visitors profile.
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Bob7096

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Posted 12 months ago

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Drew N, Community Manager

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It can depend on their behavior. A page visit will not register until the page has fully loaded on the computer. Audio, video and large images may cause this to not happen before the click to another page.

There are external reasons as well. The customer could be using a VPN for example. This could prevent stats from getting any detail. Privacy settings could also affect the data you can collect.
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Bob7096

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thank you

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