vimeo error

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time to time I cannot link a video from my vimeo account and got the following message "A video with that ID doesn't exist" 
this is completly wrong because the link is copy and paste and not typo is possible.
Why this happens just one over 2 videos???

customer service after asked me what domaine I was working on did not even get back to me... :-(
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jmgagnioud2626

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Posted 2 months ago

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Anne/Stephan8546

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When you complete your vimeo video you will receive an Email with a vimeo url and a 9 digit number following, and some words following the numbers. Only put the url and the 9 numbers in the id box. eliminate the words following the number 'space?' etc.
You can still cut and paste just remove everything but the url and the 9 numbers. Example : https://vimeo.com/XXXXXXXXX
X's represent the 9 numbers.
That should bring up your vimeo video. Click save and it's on your page.
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Michelle C, Employee

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Hello,

Are these videos set to public? What is the video link or the url?

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