video player

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Why does is say QuickTime Required when I publish the video I uploaded.  Shouldn't a video player show up?  All I get is the words "quicktime required".  
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Christine Richards

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Posted 4 weeks ago

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Elyzabeth , Official Rep

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This means you do not have the software needed to view there videos on your browser. Any customer who has the required software will be able to view the video. Anyone who does not will get the error message telling them what software is needed. This is browser specific and not anything that Homestead can control.
(Edited)
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Christine Richards

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I have WIndows and I tried downloading the QT.  Do I need some kind of QT video 
converter?  

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Elyzabeth , Official Rep

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I cannot troubleshoot if Quicktime is not working on your computer. Quicktime is an Apple product, and it isn't even supported by them anymore. Basically, it is outdated software. The only suggestion I can give is to upload a video with a different format than the one you are currently using. .MOV files will try to use Quicktime.
(Edited)

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