video not playing on laptop but does on mobile phone

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I added a video to my website to open automatically. It works brilliantly on the mobile phone but won't open on the laptop. I have restarted my device as suggested still no luck.
www.halofeathers.com
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Marsha4449

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Posted 2 months ago

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Elyzabeth , Official Rep

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Hello Marsha4449

Is it the video on the Home page that you are referring to? If so, it is working perfectly on my computer. Are you still having this issue? What browser are you using?
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Marsha4449

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Yep. That's it. With Chrome it was fine. Safari was not. Which browser did you use?
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Elyzabeth , Official Rep

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I see. I used Chrome as well, and Firefox.

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