Using outlook , at times my emails disappear and then reappear....this happens a lot lately why and how do I stop it??

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there are times that when I am about to click on a new email, it disappears and then the net thing I know ALL my emails are gone...I click on another email account within outlook and it is fine, I click back to my account and it is syncing and downloading yet again all my emails past and present...
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twiggy

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Posted 4 months ago

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Richard3460

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Synchronizing is a horrible thing. Outlook is necessary for my operation and that communicating with its source is not friendly. I don’t know what goes on behind the scenes but it’s source happens to be our box That seems to have a restraining order on it’s flow rate. I have emails piling up in my outbox yet the outbox had really already been sent. My clients receive duplicate and my job has quadrupled by confirming that these have actually been sent by clicking on the sent folder. It is a total mess. The rest of the world seems to have a better system than we do.
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Drew N, Community Manager

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It should not send duplicate emails, but I am not sure what could cause that. We have thousands of people that use Outlook and I have not heard of this before. What do you mean by flow rate? We do have limits on the number of emails that can be sent at a time.
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Richard3460

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Drew, Perhaps this may help the community...  I placed my QuickBooks files in Dropbox.  This is practically a "free cloud" and very protective.  Intuit NOW offers the cloud service for a fee which is not really any different than what I created (previously on a USB3 drive) which they said could not be done.  HA!!!!  Well, here is a glitch...  While QuickBooks is open, it is NOT syncing.  It has to be closed in order to sync AND when "forms are sent" they are Q'd to Outlook.  There is a conflict but CURE which is a sequence of events to be tasked.  CLOSE QB and allow Sync to complete.  Close and reopen Outlook.  Then the outbox items that were already sent, can be deleted.  This stacks up in a certain condition which I have not documented but is a real PITA to have anything more to figure out all the time, while working vigorously.  "cleaning shop" in the middle of a work day is not good at all!

I reached out to MS to correct things but they can't be reached.  I am frustrated with paying the annual fee for no service other than forced updates (so to say).
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Richard3460

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GEEK Squad simply had me reset the modem.  The outlook issues allegedly get resolved.  The sync fails to perform correctly while there are interruptions.  I had an email sent over 20 times (I am told) that I never created.  Emails are sent, in the sent folder yet remain uncleared from the DRAFTS folder.  Multiple sending occurs and multiple reloading of old mail and similar odd occurrences, due to mis-communications during Sync.  Pull the plug for 10+ seconds, on the modem.  We have more issues during a snowstorm as more people are at home with nothing to do but go online.  Mornings before work, after work etc., (premium times), cause miscommunication problems.
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twiggy

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@Richard3460 I TOTALLY agree and have this same issue.....DREW, are yo able to help as it happened yet again this morning. 
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Drew N, Community Manager

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If it is resyncing the email that means it is still on the server. It makes me think something is wrong with your Outlook, but I am not sure what that might be.
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twiggy

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Hi Drew, it only started doing this recently....it has never done this before...very odd and concerning
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Todd H, Social Media Specialist

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Have you reached out to Outlook about this yet? If this is something that has started recently, it may be worth mentioning to Outlook's support and possibly a re-install.
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twiggy

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NO - I will bring this to their attention...and I will get back to you.
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Matt2915

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We have been having the same issue off and on for months with Homestead email with Outlook. But these past few days have been horrible. Using this as IMAP and syncing between multiple pc's. It is never in sync, it constantly says syncing and sending and receiving while leaving messages in my outbox. Then when deleting emails, it hardly ever syncs with the other pc, then all of a sudden the messages reappear as unread. Need serious answers on this because it is taking hours a day to sort through this.
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Richard3460

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I agree.  There are communication glitches that we, the end user (if you will), should not be having to deal with.  Outlook may have made an alteration or not but regardless, Homestead has to deal with all of the issues that are vehicles to make their system function.  Like getting black-listed, a glitch is a glitch and all the end user wants is to function correctly and at status quo.  That comes with a price called membership dues.  On the other hand, if this was an association, "value received" is a co-operative deal.  The monetary cost would be minimal but responsibilities higher and noone to hold responsible.  I would not want to be a principal of Homestead.  
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Drew N, Community Manager

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There are not that many comparatively and mostly they are actually completely different issues when we look at the back end. DNS was edited. The mail was disabled due to spamming, etc, but I personally use Outlook with our system on over 20 mailboxes and do not experience any issues. I am trying to find out what may be happening in your case, but have not found anything amiss on our end, to this point.
(Edited)
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Richard3460

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I posted "a cure" this past week.  I assume that it is the applications that are using Outlook by sending an email to outlook for it to then send.  Or perhaps those programs are attempting to communicate with each other.  Anyway, Outlook gets all balled up and my solution is as mentioned, closing all open programs that MAY be communicating and restart Outlook.  I don't know.  Just looking for that magic because I have to stay up and running 24/7
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twiggy

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I have had my IT people look at the back end....they are confused and feel that we should not be having these issues.....again we are bounced back to Homestead, it appears our IT did contact MS regarding Outlook...
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Richard3460

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Sometimes the IT people look beyond the surface. It’s hard to remember to back up to keeping the simple things in first sight. When all else fails, wipe the slate clean But after understanding the cost of doing so. That is what has kept this problem going in my environment. The cost to wipe clean and start elsewhere is pretty much what all “Chinese mouse traps” consist of.

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