uploading photos and it just stops uploading at about 75% to 80% uploaded then does nothing?

  • 0
  • 1
  • Problem
  • Updated 2 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

While uploading photos to PaintedRockGallery or PaintedRockRanch, the photos upload to about 76% to 80% then the little box that has the percentages goes away, but the upload box stays but nothing is happening. I have left it going for quite a while with nothing happening.  I have been trying for at least a week now at different times of the day... and can not get a photo to upload. 
Photo of Painted2983

Painted2983

  • 298 Points 250 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of themieleman

themieleman, Champion

  • 69,672 Points 50k badge 2x thumb
UPLOADING IMAGES:
2. Publishing will be prohibited if you've exceed your page limit or your storage limit. Does your account allows for 25mb of disk space? If you are attempting to exceed that amount, so it will not publish.
3. You may add 1gb of space for $2/month.
4. you can look in the file manager and see if there are files no longer on a page that you can delete to free up some space.
5. To see your used and remaining storage space, go to homestead.com and log into your account. Select My Account > Account Summary > In the page that opens, you'll see your site stats, including the amount of MB used and remaining.
6. Do you have a 5 page plan? You may be trying to publish more than 5 pages. You can either remove pages to get down to 5, or you can add a 10/pack, 10 additional pages for $2/month.
7. Have you tried publishing from the file manager? https://community.homestead.com/homestead/topics/why-are-my-changes-not-publishing
Photo of Michelle C

Michelle C, Employee

  • 28,812 Points 20k badge 2x thumb
Hello,

I tested uploading images to the site and was able to successfully upload photos. Are you still experiencing issues? If so can you attempt using a different browser? 
Photo of Painted2983

Painted2983

  • 298 Points 250 badge 2x thumb
I believe my main problem was my files were too big.  I reduced the size and now they upload just fine most of the time... Thank you.
Photo of Michelle C

Michelle C, Employee

  • 28,812 Points 20k badge 2x thumb
Perfect, glad you got it worked out. 

This conversation is no longer open for comments or replies.