Upgrading email account size issue

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I upgraded my email account to 5GB and when I when back to log into my email account, all my previous emails were gone. What happened and how do I recover them?
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Jonathan9396

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Posted 1 year ago

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Drew N, Community Manager

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What is the email address? I can take a look for you. Did you log out and in again?
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Jonathan9396

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Hi Drew, email address is jharaty@adventureluxurytravel. I also had the same issue as not seeing the upgrade and doing it twice even though I had been charged last week for it. Second time I signed up for it again, it went through and showed me at 5GB. I have logged out and back in multiple times today and still the only email showing the email I am getting to this email address after upgrading to the 5GB. Thanks.
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Drew N, Community Manager

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I see only 1 5gb upgrade on the account and it was done on 10/25. When did you last see the emails. Was it at that time they were deleted or later? I will get the box restored.
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Jonathan9396

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The emails disappeared today. The 5GB size upgrade did not appear until I changed the size again today. It then showed 5GB storage and all my previous emails were gone. Thank you for getting them restored, whenever that happens. I will let you know.
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Drew N, Community Manager

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I am hoping they will be able to get to it today. If not, it should be tomorrow, but the request has been made.
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Drew N, Community Manager

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Also, did you make any other changes to the mailbox at all? I am trying to track down what happened.
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Jonathan9396

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Hi Drew, The emails are back! Thank you so much.
No. I made no other changes to the email accounts. They were all there one minute and as soon as the mailbox size increased, they were gone!!
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Drew N, Community Manager

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You're welcome
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Drew N, Community Manager

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It should be restored now. There are over 200mb of messages now.

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