Updating SPF Records

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One of my primary clients just notified me that they have a new spam filter, and that they now have "some complainants" when sending email to users at my domain name. Their IT Supervisor asked me to "please have your email provider check their SPF records . . . as they need to be updated." I am not sure whom to contact at Homestead. Can anyone help?
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Michael2924

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Posted 4 years ago

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Drew N, Alum

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You can update those in the domain manager. They just need to provide the TXT record for the email service and you may change it there.
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Michael2924

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Drew,  I am not as savvy as I need to be.  Not sure where to access the domain manager.  My client said the following:

"Basically your email server records are:

mx.mgrovelaw.com        IN           A             66.96.140.51

mx.mgrovelaw.com        IN           A             66.96.140.50

mx.mgrovelaw.com        IN           A             66.96.140.52

But your SPF records say that the email servers are located at:

38.113.1.0/24

38.113.20.0/24

65.254.224.0/19"

He says that the SPF Records need to be updated accordingly.  Can you provide any additional information on how I can do that?

Mike
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Drew N, Alum

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There is much to the setup of the email servers and the IPs. That is the SPF and A records we use on all accounts. Can you tell us what the customer is experiencing. It may be a different issue.

Drew
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Michael2924

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Drew, I passed your response on to my client, and this is what he said in response:

Please send this to Drew:

         The current SPF DNS record for mgrovelaw.com is:

          v=spf1 ip4:38.113.1.0/24 ip4:38.113.20.0/24 ip4:65.254.224.0/19 ?all

          It needs to be changed to:

          v=spf1 ip4:38.113.1.0/24 ip4:38.113.20.0/24 ip4:65.254.224.0/19 ip4:65.96.140.50 ip4:65.96.140.51 ip4:65.96.140.52 ?all

 

Does that make sense to you?

Mike2924

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Drew N, Alum

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Yes, and I added what they wanted, but it should not have been needed, so I am a little concerned about what is happening that they feel they need to add those. I know it looks like you should, but we have never included those IPs in the SPF record. So if it works for what he is trying, then perfect, but if it doesn't resolve whatever issue he is having, please get some more detail.

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