Update Card on File

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  • (Edited)
You are able to update the billing information from your Homestead account. 

To update the card:

1) Log in to the Homestead account, put your mouse over Account in the top left, and choose Billing & Payments



2) Click the Edit button under Payment Method



3) Fill out the Name On Card, Card Number, Exp. Month, Exp. Year, and Billing Address. Then, click Save



4) You will see a message that says "Congratulations! Your Billing Information has been updated successfully."

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Homestead FAQ, Employee

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Posted 1 month ago

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David8832

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I tried this 5 times and each time the message:- (404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable).
Came back - You will not be paid unless you have this sorted!!
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Elyzabeth , Official Rep

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Hello,

Your account is active and has no past due balance, but if you need to update your card for future payments and you are getting an error when attempting to update on your end, please give us a call so we can assist you. 1-800-710-1998
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David8832

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Important Requires Action
Yes - Look at my card details it expires this month and nthe February payment will fail - We had this problem last time - if you own website does not work it does not inspire confidence!
I am located in Spain Europe why should I have to contact you because you do not maintain your own website system - one of the most important parts is to receive payment, why make it difficult?
You can contact me 0034 636 698 501
info@watermaid-europe.com
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Elyzabeth , Official Rep

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Hello,

We do not provide outbound support. If you are unable to call us, I would recommend trying a different browser, deleting all information from the billing, and re-typing the information. We have not seen anyone else getting a 404 error on the billing page, and I cannot replicate this issue, so I would imagine that trying a new browser might help.
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David8832

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I have now changed from Google to Internet Explorer and still get the same message:-
(404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable)
The fact that you cannot replicate it is of no consequence - I need to change the card details so you can be paid -
Tell me a simple way I can pay for your services rather than the frustration of talking with my bank who tell me it is not their problem!
 End my frustration PLEASE
(Edited)
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Drew N, Community Manager

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I do apologize. We are trying to get your account fixed. At this time, I am not sure why a small number of accounts have this issue, but the engineers are aware and working to resolve the issue.
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David8832

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Thankyou for your response.
Is there another way to correct this?
The current card has expired and this months payment will be unable to be collected.
I do not want the website / emails suspended.
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David8832

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Still not operational to update my card payment - my monthly payment is due within 3 days!
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Elyzabeth , Official Rep

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Hello,

When you updated the billing information, did you delete all content and re-type it or did you just change the expiration date? If you just changed the expiration date, please try updating all information.
To address your concern about the payment, your account will not close on the 16th if the account is unable to bill. The account will remain open for about 30 days after that.
(Edited)