UNUSABLE STORE FRONT!!!!!! NEED IMMEDIATE HELP - URGENT

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  • Updated 6 years ago
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MY STORE IS COMPLETELY UNUSABLE NOW... LOOK AT WWW.JGSMITH.NET AND WHAT HAS BEEN DONE IT ON store-8r5g1h.mybigcommerce.com and tell me how you would order ANYTHING!!!! It is not usable. There are no longer links to the catalogs, there are no descriptions on the products, the products show not available. I need a call on this IMMEDIATELY or a complete refund of the last 2 years work. I have to start over from scratch if this is not figured out immediately. The whole community should look this up. I HAVE BEEN ON HOLD FOR HOURS! I can't get anyone at Homestead. contact me 330-483-4600 immediately.
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Cathy0975

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  • frustrated

Posted 6 years ago

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Mike F., Alum

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HI Cathy0975,

Sorry it took so long to respond to you. I just wanted to let you know that I've escalated this back to our design department. I'm sorry but due to the high volume of last minute changes, I do not have an ETA for this issue.

Mike
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Shirley0483

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I NEED HELP NO ONE HELPED ME TRANSITION.
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Mike F., Alum

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If you have not logged in and set your password yet. Be sure to do that first. follow the steps here: https://community.homestead.com/homes...

Then if you would like to talk to live support for Bigcommerce use the contact information here; https://community.homestead.com/homes...
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Cathy0975

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Mike,
There is a high amount of changes because this transition should not have
happened without us having time to start over with Big Commerce directly if your
format didn't change over exactly as you had it. It took 2 years and thousands
of dollars to get my site up and start getting almost daily orders. Now I am
unable to get anything on this new shambles of a converted site. I have to
start completely over. I need more than a "Sorry we are busy" response. I have
been approached to purchase my business because of my internet site and the
products I have. When he finds out that the site is a complete start over it
will break the deal. This has to be corrected or you have to leave my
storefront site up until I can start over from scratch on Big Commerce. I also
expect a monitary adjustment for the massive amount of hours this will take to
fix.

I need a phone call on Monday to go over what is going to be done. It is a shame that this conversation has to happen on a chat room format for all to see.

Cathy
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Cathy0975

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Mike,
I need a response to what is being done about this. I'm dead in the water.
Cathy
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Mike F., Alum

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Cathy0975, Call the number on this page. I think this will be the best way for us to help you. https://community.homestead.com/homes...
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Cathy0975

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Thanks Mike, I will try that number and let you know if I can get thru.

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