Unexpected server error to select Template

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  • Updated 1 month ago
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I'm trying to select the template for my website and appear this message: You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.
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acorreapr338408

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hello acorreapr338408
This is because there is another account you use to have in Homesteads system that uses the same email address. We cannot have 2 accounts with the same email, so you will need to update the email on file to something else, delete the site you have added and create a new one. You should then be able to select a template.
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acorreapr338408

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I'm trying to cancel all the services but the buttom "Yes, Cancel my account" is not respond.  The only buttom that respond is I'll keep my account, and I dont want it.
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Elyzabeth , Official Rep

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I see that you did successfully set your account to close before next bill date, so I manually closed it for you effective today.

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