Unable to PREVIEW or PUBLISH my website and now my website cannot be displayed!!!

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I can intermittently getinto my sitebuilder. Once in I can see my site I can work on it but i can neither preview or publish... it keeps timing out when i try... has anyone ever experienced this....

I am shouting and I am upset... My site is down, all of the sites that I have created are not visible and i am unable to do anything in sitebuilder plus. The owners of the other sites I have built are having the same issues. Homestead says it is my provider, my provider says it is homestead. These are all business sites and our livelihoods. I have spent 4+ hours on the phones with no positive outcome. One of the other owners has done the same... we cannot stay on the phone lines for that long while trying to run our businesses but noone is calling back when they say they will...

I need a fix...PLEASE... has anyone had this problem
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hazeys0708

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Posted 6 years ago

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Mike F., Alum

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Hi hazeys0708 ,

i just double checked your account and see that you have two sites. They are are not down and seem to be working just fine nor have we had any recent outages (none since you've opened your account). The SiteBuilder will time out after a period of inactivity but if it's happening while you are working then that is a sign that there is a hiccup in your internet connection. What type of internet service do you use?

Mike
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ESTHER4477

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My customers cannot preview my site, they type in www. sh-impressive-horse-tack.com see message, ever since this new BIGOMMERENCE MY SITE HAS NOT BEEN ABLE TO BE DISPLAYED! Its been 4 days NOWS, I better get a CREDIT!
I called and I am just on hold for a very long time!

Store Unavailable

This store is currently unavailable due to maintenance. It should be available again shortly.

We apologize for any inconvenience caused.
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Drew N, Alum

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Our user does not have permissions to see your domain setup within Bigcommerce. It looks like you changed the CNAME correctly, but did you follow the steps within your Bigcommerce store? You can find the first few steps in this topic

Thanks

Drew

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