Unable to transfer domain from Homestead

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I am trying to transfer a domain: www.douglasdisposal.com to Sitebuilder.com.  The Homestead control panel says the transfer was unsuccessful. On the Sitebuilder end I'm getting the following message. 

For douglasdisposal.com we expected IP address: but found IP address:  Please check your settings and try again.

Please help.
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Posted 1 year ago

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Elyzabeth , Official Rep

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The domain douglasdisposal.com is not registered with Homestead for us to be able to transfer it. You would need to contact the company that this domain is registered with. When I looked this domain up, it just says "PublicDomainRegistry" as the registrar.

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