Unable to transfer domain from Homestead

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I am trying to transfer my site www.southtahoerefuse.com from homestead to sitebuilder.com.  For some reason, it is not allowing me to email the authorization code.  It says there was an error retrieving this domain's contact email. Please try again later.  Please help! 
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Michelle9443

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Posted 2 years ago

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Drew N, Alum

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The registrar is currently experiencing some technical issues and I can't get the code to send for you right now. Unfortunately, for now we need to wait to see when they have it resolved.
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Michelle9443

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Thank you Drew!  Please keep me posted. 
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Michelle9443

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Hi Drew,
I'm still not able to transfer the domain or get the authorization code.  Any word?  Is there any way we can point the domain to outside of Homestead to the other website I already created in the meantime?
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Drew N, Alum

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They are still working on the issue. Do you have the pointing information? You should be able to do that from the domains tab, depending on what info they give you.
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Michelle9443

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When I access the domains tab, it will only let me select from the Homestead sites and not allow me to input information for the site in Sitebuilder.com
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Drew N, Alum

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What information did they provide to you?
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Michelle9443

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Is this helpful?
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Drew N, Alum

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It does make sense, but your domain is already using another companies' nameservers, so I am not able to update it. I am not familiar with these nameservers so I do  not know where to point you.

Do you have email addresses at this domain?
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Michelle9443

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Thanks so much Drew. I am in contact with South Tahoe Refuse's IT company now to see how we can resolve this issue.  Is it ok if I contact you later if I need additional assistance?
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Drew N, Alum

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Of course. I am happy to help when I can.
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Michelle9443

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Hi Drew,
I am muddling through getting the transfer done:)  For some reason now I'm getting a message from Sitebuilder saying the domain is still locked.  I unlocked it on Homestead and turned off the privacy, so I'm not sure why we are getting this message.  I'm attaching the message I received.  Thank you so much for all of your help in advance. You are awesome!
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Drew N, Alum

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The domain is unlocked and privacy is off. The display you see on public whois is a result of the new European law GDPR. I am investigating this with the registrar as, with privacy off, the contact should show southtahoerefuse.com@data-protected.net. Any mail sent to that will be forwarded to your actual email address.
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Michelle9443

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I'm sorry to be such a dork about all of this, but Sitebuilder is still showing that the privacy is still on.  They are saying that I need to reply to a verification email that I wish to have the privacy turned off.  Is there a way to send this email or resend this email quickly?
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Drew N, Alum

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I have resent the GDPR email. Check your email
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Michelle9443

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Thank you so much!  I approved it.  Hopefully, I can stop bugging you now :)  Will you be able to see if it went through?
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Drew N, Alum

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I do not see any changes in the notes, but they sometimes take a while to show in the notes. I have sent a message to the registrar to see if they see everything as I do.

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