Unable to send or receive email

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  • Updated 4 weeks ago
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I created 2 email addresses on our domain (aimhigh-hcs.com) the email addresses are Leland@aimhigh-hcs.com and April@aimhigh-hcs.com. These email addresses are not sending or receiving email. Even when I attempt to email between the two nothing is showing up in roundcube. I did get 2 of about 10 attempts to go through to a gmail address. when I tried to reply to these messages back to the @aimhigh-hcs email address, nothing was received. Please Help! 
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Leland8088

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Posted 4 weeks ago

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Elyzabeth , Official Rep

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Hello Leland8088

It looks like your domain was pointed to a 3rd party IP address, so our system had not updated your DNS in quite some time. The DNS relating to your email was very outdated. I have updated this and you should see the email working within 24 hours.

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