Unable to move text boxes.

  • 0
  • 1
  • Question
  • Updated 6 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

Why can't I move text boxes to various locations on my site? Upon inserting text, it appears at the top of my page in the headings- then a message appears stating: "all changes will appear on every page." I don't want to do that. I only want to apply the text to the page I am working on. And I am not able to move the text on the page.
Photo of Jerry6841

Jerry6841

  • 502 Points 500 badge 2x thumb

Posted 6 months ago

  • 0
  • 1
Photo of Michelle C

Michelle C, Employee

  • 35,932 Points 20k badge 2x thumb
Hello,

If you are unable to move a text box check the settings under size and position to make sure it is not set to lock in its position. 



Text boxes should only appear on the page it is added to. The only way it may show up on all pages is if you have the master page option selected. Make sure this option is not selected when adding text. 

Photo of Jerry6841

Jerry6841

  • 502 Points 500 badge 2x thumb
Thanks, Michelle for the reply. However, I had checked to make sure the lock position was not on. So that wasn't the problem. Since I posed this question I noticed that maybe I was moving the text box to quickly, and if I slowly tried to move it, it seemed to move where I wanted it. Also, if I clicked on it to quickly, the little open boxes surrounding the text box would disappear, making it impossible to move. Is this normal?
Photo of Michelle C

Michelle C, Employee

  • 35,932 Points 20k badge 2x thumb
Glad you were able to move it. Unfortunately, I am not able to replicate that on my end but that does not sound normal. I would recommend using a browser that is most compatible with our software which are google chrome and Firefox. I have seen that if you use internet explorer or safari these browsers experience some bugs while building. 
Photo of Jerry6841

Jerry6841

  • 502 Points 500 badge 2x thumb
Thanks, Michelle! However, my browser that I use is Google Chrome. So I don't know why the crazy glitch. Although, whenever I call up text it falls on the title text on the top bar of my index page. And, of course, the title text is in locked position; that's when the message appears stating that whatever change here will change on all pages. I have never had this happen until recently.
Photo of Michelle C

Michelle C, Employee

  • 35,932 Points 20k badge 2x thumb
Unfortunately I am unable to replicate that, any time a text box is added it does not automatically add it to every page unless I utilize the master page element feature. If possible, I would recommend calling into support, we can do a screen share and take a look if worse comes to worse and we are not able to walk you through fixing this. 
Photo of Jerry6841

Jerry6841

  • 502 Points 500 badge 2x thumb
Thanks, this extremely helpful.

This conversation is no longer open for comments or replies.