Unable to log into SB Desktop and custom forms errors

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  • Updated 4 years ago
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Hello,

We are currently aware of issues that are preventing customers to log into SiteBuilder Desktop saying their log in information is invalid. Also there is an issue with custom forms not sending emails and displaying server errors. Our developers are looking into this issue, and are working to resolve this as soon as possible.

We apologize for the inconvenience.

*UPDATE*
1:06 PM Mountain

We have identified the issue, and it should be resolved. Forms should be working as normal, and should be able to log into SiteBuilder Desktop. Let us know if the issue persists. 
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William S

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Posted 4 years ago

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Chad9507

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This reply was created from a merged topic originally titled Here we go again.

Form submissions are not working...again. This is a big problem. Please fix ASAP. Hope it's not as bad or lasts as long as last time. Hope this isn't going to be a regular thing.
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Drew N, Alum

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Unfortunately, I do not have an answer to this right now. I am trying to get caught up on the situation. I have been out since Monday. When we have more information, we will post it for you.
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Chad9507

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Any update? This is seriously impacting business and turns out this problem goes back since Monday.
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Chad9507

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Check that, now we're finding out that this went back to Friday!
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Chad9507

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I hope this isn't the same incident that happened to us before. This time you can't blame it on migration.
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Lisa7116

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Gosh, I hope so too.  That lasted a long time.  
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Call Me Ozz

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This reply was created from a merged topic originally titled Server Error of form submissions.

My customers are trying to submit their songs for a competition and this is what they are getting:

Sorry, you have experienced an unexpected server error.


You have experienced an unexpected server error. We are working to
resolve this problem as quickly as possible. Please try again later.


This is the page it's on....please fix it as soon as possible.

http://www.callmeozz.net/Change-Song.html






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Lisa7116

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This reply was created from a merged topic originally titled Submissions Not Coming Throuch.

My submissions are not coming through.  I had this same problem awhile back.  Is anyone else experiencing this again?  My website is www.lovinglinesandmore.com 
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Keith

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This reply was created from a merged topic originally titled Sitebuilder is still down, Day 2! :-(.

To the Homestead Staff:
Sitebuilder is still down, day 2! :-(

The reason I am posting this message as a new one, is even though I
added my 2 cents to another message, in another thread, not once, but
twice yesterday, no one from Homestead bothered to respond to me or many
others who also posted, over the 6 hours this was going on yesterday!
:-(

When employee "Drew" responded to the last breakdown, he
did a wonderful job of always responding, if only to say, "sorry for
the inconvenience, the techs are working on this issue", but no one has
bothered to acknowledge us this time. :-(  
Only the original poster, who started the thread was acknowledged by William.

Early this morning 5-20-15 just after Midnight I was finally able to log into Sitebuilder, after not being able to log-in for 6 hours yesterday!

I was successful in altering my website, however I was unable to publish it! :-(
The first error message I saw, when this all started, is posted below, where I was unable to log into Sitebuilder.


After I was able to log-in, but unable to publish, this is the error message I saw below.


Now here it is 5-20 at 8:30 a.m. and I am back to not being able to log-in to Sitebuilder again, because of this error message below.


The good news is, I must now go to work and won't be back until later today, so hopefully the Homestead Techs will have this all figured out and have it all up and running again by the time I get back!

I never should have posted the Praise I posted a few weeks ago, to tell you all that Homestead  was working flawlessly, I jinxed the who thing! :-( ~LOL~

Sincerely,
NiceSeeingYou aka Keith
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Cam9242

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This reply was created from a merged topic originally titled sitebuilder not working. any idea on time frame?.

Once again no notice of an outage on sitebuilder. can you guys fill us in on time frame? 1 hr, 1 month? 6 months?
This reply was created from a merged topic originally titled Why cant I submit my custom form on my website?.

Everytime I try to submit a form on my site the error message says: "Because you are viewing a 'preview' version of your page, this Element is unavailable. View the published version of your page to use this Element."
And I have already Published my page several times! Im losing business because my clients cannot submit forms
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Barb8900

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This reply was created from a merged topic originally titled Login won't work.

The District secretary is trying to log into Homestead and she is getting a login error using the same username and password that I used to login to the website. She is trying to use the desktop version.
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William S

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This has been updated and should be resolved. Please see the updated post.
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Chad9507

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will past submissions be pushed through via email?
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Chad9507

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I'm still not getting forms emailed to me. Any updates?
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William S

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Hello,

I apologize for the delay but we are still looking into the issue. We do apologize for the inconvenience and the delay.
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Chad9507

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Any updates yet? Still having problems.
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William S

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We do not have an update at this time. I will post back when we hear something.
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Chad9507

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Still no update?
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Keith

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I now have access to Sitebuilder as of 5-20-15 7:00 p.m.
I logged in, made some changes and was able to publish my site!
THANKS for fixing it!!!
http://itemsforsalebycallkeithcustomers.homestead.com
Also THANKS for posting this thread and merging us all into one big happy family! ~LOL~
Have a nice evening Drew N., William S. and rest of staff. :-)
Keith
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Lindsay1175

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I am still not receiving emails from the form manager. I sent a test via our form yesterday and still have not received it. Please provide an update asap!
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Drew N, Alum

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Please tell us the page that has the form and the date/time that you submitted the form you have not received.
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Lindsay1175

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http://www.lilsluggersfw.com/registration.html

I submitted a form last night around 5pm ET and again sometime this morning between 8-10am ET.
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Lindsay1175

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Any updates?
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Drew N, Alum

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Not at this time, but I would suggest that you set the button to submit to both email and text, then you would at least be able to retain the information from any submitted forms.

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