Unable to activate SSL in website builder

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Trying to activate SSL on my website in the website builder. Under Domains there is no option to "Activate SSL" to secure my website ringcabling.com  
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Jan8109

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Posted 4 months ago

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Elyzabeth , Official Rep

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Hello,

The domain is not registered with Homestead, not pointing to our nameservers, or pointing to us via IP address. If this domain is pulling up a Homestead account, it must be directly pointing to the site name. We, unfortunately, have no control over this domain to be able to secure it. I would recommend contacting GoDaddy about this.
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beno, Official Rep

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Elyzabeth,  would a transferring the domain name to Homestead make securing this domain with a free SSL easier? 
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Elyzabeth , Official Rep

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Hi there, Beno!

Actually, yes, transferring the domain to Homestead would make securing it easier.

The only note I would want to make is, because I can see their email is pointed to Google MX records, they would need to provide those records to us to update on our end to prevent any downtime.

Transferring would definitely make it easier for us to help them, so I would recommend pointing the domain to Homestead first, so we can get the DNS for their email situated, then we can start the transfer process.

Thank you for that suggestion.
(Edited)
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beno, Official Rep

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Jan8109,

We're here to make things easier however can.  I'm sure if you call into the Homesteader support line one of our friendly folks can walk you through the changes.  We here to work as hard as you do to make things easier. 

-Beno
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Jan8109

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Thank you all so very much for your help and support. I paid someone to build our website, so don't know much at all about it. I try to maintain it with knowledge I learn on my own, but this is out of my league so I will definitely contact someone from Homesteader.

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