Trying to transfer my domain and change my nameservers.

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I have been trying to transfer my domain and change my nameservers. I have followed all of the steps outlined by Homestead got a passcode, etc. I changed the name servers to the new ones waited 72 hours only to get an error that the name servers I submitted to Homestead have not been changed. I have changed them twice in Homestead and waited 72 hours both times. Do you have a tech support phone # or live chat? I need some help.
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Aubrey9578

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Posted 4 weeks ago

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Michelle C, Employee

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Hello,

The domain has already been submitted for transfer and is currently in a pending transfer status. Name servers and DNS cannot be changed while in this status. The transfer will need to be declined if you want to change the name servers for our end. Otherwise, we will need to let the transfer complete and change the name servers form the new hosts side. 

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