Trying to change account password

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The person who set up our Homestead account is no longer with us and I need to change passwords. I know the Websites Manager password, but when I go to the drop down menu under Account>Contact Info & Security, that password does not work. Apparently the Contact Info & Security password is 5 characters, whereas the Websites Manager password is 10. Any help with resetting both passwords would be welcome.
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Valarie6030

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Posted 3 months ago

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themieleman, Champion

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If you can login to your website manager, you don't need another password to enter your Account Information. Log in to your Homestead account > Select Account > Select Contact Info & Security > Edit Password.
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Valarie6030

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That's the problem, the password that I use to log into website manager is not working as the current password when I follow the steps that you outlined.
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themieleman, Champion

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Use the password that you use to log into the website manager, Select Account > Select Contact Info & Security > Edit Password. When you select Edit Password, enter your password into "Old Password". Next, enter a New Password and then re-type New Password.
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Valarie6030

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No kidding, I have already tried that!
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themieleman, Champion

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Your password is case sensitive. If you can access your account summary, you can edit your password using the same password.
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Valarie6030

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Thanks for your advice, but I posted this question to the community because the things that you are telling me are things that I have already tried and DID NOT WORK. The website manager password is 10 characters long. The masked password under the Contact & Security tab is 5 characters long; therefore NOT the same. When I enter the website manager password to try to edit the password I get a message that says: Your old password was not correct. Please try again .
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themieleman, Champion

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Just because there's (5) *****, doesn't mean the password is 5 characters.
(Edited)
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Drew N, Community Manager

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They should be the same password, but since that is not working for you, I have sent a password rest to your gmail account. This does not require you know the old password. It will change it to whatever you enter.
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Valarie6030

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Thank you very much, that worked!

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